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Messages Displayed When Using the Copy/Document Server Function

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

Reference

Message

Cause

Solution

"Authentication has failed."

The entered login user name or login password is not correct.

Ask the user administrator for the correct login user name and login password.

"Authentication has failed."

The machine cannot perform authentication.

Contact the administrator.

"Cannot detect original size."

The original placed on the exposure glass is a non-standard size.

  • Place the original on the exposure glass again. Face the original down.

  • If the machine cannot detect the size of the original, specify the size manually - do not use Auto Paper Select mode or the Auto Reduce/Enlarge function. See "Sizes Detectable with Auto Paper Select", Copy and Document Server ReferenceIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Cannot detect original size."

Original is not placed, or the original placed on the exposure glass is a non-standard size.

  • Place the original correctly.

  • Specify the paper size.

  • When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.

"Cannot punch this paper size."

The Punch function cannot be used with paper size selected.

Select a proper paper size. See "Appendix", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Cannot staple paper of this size."

The Staple function cannot be used with paper size selected.

Select a proper paper size. See "Appendix", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Check original orientation."

Original is not placed in a proper orientation.

Change the orientation of the original.

"Check paper size."

An irregular paper size is set.

If you press the [Start] key, the copy will start onto the selected paper.

"Duplex is not available with this paper size."

A paper size not available in Duplex mode has been selected.

Select a proper paper size. See "Duplex Copying", Copy and Document Server ReferenceIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?"

The number of scanned pages exceeds the capacity per file of the Document Server.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

"Exceeded the maximum number of multi-sheet fold. Printing will be cancelled."

A print job was canceled because more than the maximum number of multi-sheet folds was specified.

Specify fewer sheets for the multi-sheet fold function.

"File being stored exceeded max. number of pages per file. Copying will be stopped."

The scanned originals have too many pages to store as one document.

Press [Exit], and then store again with an appropriate number of pages.

"Magazine or Booklet mode is not available due to mixed image mode."

You selected the "Magazine" or "Booklet" function for originals scanned using different functions, such as copy and printer.

Make sure originals for the "Magazine" or "Booklet" function are scanned using the same function.

"Maximum number of sets is n."

(A figure is placed at n.)

The number of copies exceeds the maximum copy quantity.

You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features]. For details about Max. Copy Quantity, see "General Features", Copy and Document Server ReferenceIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue."

A function of the machine other than the Copier function is being used such as the Document Server function.

Cancel the job in progress. For example, press [Exit], and then press the [Document Server] key. Next, press the [Clear/Stop] key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" appears, press [Stop].

"Please wait."

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

"Rotate Sort is not available with this paper size."

A size of paper for which Rotate Sort is not available is selected.

Select a proper paper size. See "Sort", Copy and Document Server ReferenceIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Stapling capacity exceeded."

The number of sheets per set is over the staple capacity.

Check the stapler capacity. See "Appendix", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

You have tried to delete files without the authority to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

"You do not have the privileges to use this function."

The logged in user name does not have permission for the selected function.

Contact the administrator about the permission for the required function.

Connect Copy

Message

Cause

Solution

"Cannot connect to the sub-machine. Check the status of the sub-machine."

The indicator is lit.

The hard disk of the sub-machine is malfunctioning.

Press [Exit] on the main machine and follow the instructions on the display.

"Cannot print from the sub-machine. Check the status of the sub-machine."

A paper misfeed has occurred on the sub-machine, or toner or other supplies need to be replenished.

Follow the instructions displayed. For details about adding toner, see "Adding Toner", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

For details about paper misfeeds, see Removing Jammed Paper, or Removing Jammed Staples.

If the sub-machine's display indicates that a cover is open, follow the instructions displayed.

"Cannot print from the sub-machine. Check the status of the sub-machine."

The sub-machine's User Tools menu is open.

Press the [User Tools/Counter] key to close the User Tools menu.

"Cannot print from the sub-machine. Sub-machine will be disconnected."

The sub-machine has stopped due to power failure or communication error.

Continue copying using the main machine.

"Fold is available only when Sort mode is selected in Connect Copy."

Sort has not been selected with fold.

Select the Sort function.

"No stamp data in the sub-machine."

Stamp data on the sub-machine has been deleted.

Reprogram the stamp on the sub-machine.

"Sub-machine does not have the same paper setting(s)."

Paper type or tray settings on the two machines do not match.

Make the same settings on both machines.

"Sub-machine is in Interrupt mode."

The sub-machine is in Interrupt mode.

Press the [Interrupt] key on the sub-machine to cancel Interrupt mode.

"Sub-machine paper settings must be the same to use this tray."

Paper tray settings on the two machines do not match.

Make the same settings on both machines.

"The Cover Sheet setting(s) of the sub-machine is different from the main machine."

The Cover Sheet settings on the two machines do not match.

Make the same settings on both machines.

"The Designation Sheet setting(s) of sub-machine is different from main machine."

Designation Sheet settings on the two machines do not match.

Make the same settings on both machines.

"The Slip Sheet setting(s) of the sub-machine is different from the main machine."

Slip Sheet settings on the two machines do not match.

Make the same settings on both machines.