BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones User Guide Version: 7.1

 

 

BlackBerry Torch Series BlackBerry Torch 9850/9860 Smartphones User Guide Version: 7.1SWD-1817681-0106011542-001Contents Quick Help.......................................................................................................................................................................................................... 5 Getting started: Your smartphone..................................................................................................................................................................... 5 Popular topics..................................................................................................................................................................................................... 18 Popular tips........................................................................................................................................................................................................ 22 Common troubleshooting.................................................................................................................................................................................. 29 Tips and shortcuts.............................................................................................................................................................................................. 34 Tips: Doing things quickly................................................................................................................................................................................... 34 Tips: Extending battery life................................................................................................................................................................................. 35 Tips: Finding apps............................................................................................................................................................................................... 36 Tips: Freeing space for your music, pictures, videos, and files........................................................................................................................... 36 Tips: Freeing space to optimize your smartphone's performance..................................................................................................................... 37 Tips: Updating your software............................................................................................................................................................................. 38 Tips: Keeping your information safe.................................................................................................................................................................. 38 Tips: Managing indicators.................................................................................................................................................................................. 39 Phone shortcuts................................................................................................................................................................................................. 40 Message shortcuts.............................................................................................................................................................................................. 40 Typing shortcuts for the touch screen keyboard................................................................................................................................................ 42 Media shortcuts................................................................................................................................................................................................. 43 Calendar shortcuts............................................................................................................................................................................................. 43 Phone................................................................................................................................................................................................................. 45 How to: Phone.................................................................................................................................................................................................... 45 Voice commands................................................................................................................................................................................................ 62 How to: Voice commands................................................................................................................................................................................... 62 Messages............................................................................................................................................................................................................ 64 How to: Messages application............................................................................................................................................................................ 64 Email................................................................................................................................................................................................................... 67 Text messages.................................................................................................................................................................................................... 79 Emergency alert messages................................................................................................................................................................................. 82 PIN messages...................................................................................................................................................................................................... 83 Attachments....................................................................................................................................................................................................... 84 Security options for messages............................................................................................................................................................................ 87 Files and attachments........................................................................................................................................................................................ 97 How to: Files....................................................................................................................................................................................................... 97 Media................................................................................................................................................................................................................. 103How to: Media.................................................................................................................................................................................................... 103 Ring tones, sounds, and alerts............................................................................................................................................................................ 118 How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 118 Browser.............................................................................................................................................................................................................. 122 How to: Browser................................................................................................................................................................................................. 122 Calendar............................................................................................................................................................................................................. 134 How to: Calendar................................................................................................................................................................................................ 134 Contacts.............................................................................................................................................................................................................. 142 How to: Contacts................................................................................................................................................................................................ 142 Clock................................................................................................................................................................................................................... 150 How to: Clock..................................................................................................................................................................................................... 150 Tasks and memos............................................................................................................................................................................................... 153 Create a task or memo....................................................................................................................................................................................... 153 Send a task or memo.......................................................................................................................................................................................... 153 Change or delete a task or memo...................................................................................................................................................................... 153 Change the status of a task................................................................................................................................................................................ 153 Hide completed tasks......................................................................................................................................................................................... 154 Show tasks in the calendar................................................................................................................................................................................. 154 Synchronizing tasks and memos......................................................................................................................................................................... 154 About categories................................................................................................................................................................................................ 156 Categorize a contact, task, or memo.................................................................................................................................................................. 156 Create a category for contacts, tasks, or memos............................................................................................................................................... 156 Turn off the prompt that appears before you delete items............................................................................................................................... 157 Typing................................................................................................................................................................................................................. 158 How to: Typing................................................................................................................................................................................................... 158 Keyboard............................................................................................................................................................................................................ 166 How to: Keyboard............................................................................................................................................................................................... 166 Language............................................................................................................................................................................................................ 169 How to: Language............................................................................................................................................................................................... 169 Screen display..................................................................................................................................................................................................... 171 How to: Screen display....................................................................................................................................................................................... 171 GPS technology................................................................................................................................................................................................... 175How to: GPS technology..................................................................................................................................................................................... 175 Compass............................................................................................................................................................................................................. 177 How to: Compass................................................................................................................................................................................................ 177 Maps................................................................................................................................................................................................................... 179 How to: Maps..................................................................................................................................................................................................... 179 Applications........................................................................................................................................................................................................ 183 How to: Applications.......................................................................................................................................................................................... 183 BlackBerry Device Software............................................................................................................................................................................... 186 How to: BlackBerry Device Software.................................................................................................................................................................. 186 Manage Connections.......................................................................................................................................................................................... 188 Mobile network.................................................................................................................................................................................................. 188 Wi-Fi technology................................................................................................................................................................................................ 193 Mobile Hotspot mode........................................................................................................................................................................................ 201 How to: Mobile Hotspot mode........................................................................................................................................................................... 201 Bluetooth technology......................................................................................................................................................................................... 205 How to: Bluetooth technology........................................................................................................................................................................... 205 Smart accessories............................................................................................................................................................................................... 212 About the Smart Accessories application........................................................................................................................................................... 212 Set up a new dock.............................................................................................................................................................................................. 212 Change a dock profile......................................................................................................................................................................................... 212 Delete a saved dock profile................................................................................................................................................................................ 213 Power and battery.............................................................................................................................................................................................. 214 How to: Power and battery................................................................................................................................................................................ 214 Storage space and media cards.......................................................................................................................................................................... 216 How to: Storage space and media cards............................................................................................................................................................ 216 Search................................................................................................................................................................................................................. 220 How to: Search................................................................................................................................................................................................... 220 SIM card.............................................................................................................................................................................................................. 224 How to: SIM card................................................................................................................................................................................................ 224 Security............................................................................................................................................................................................................... 227How to: Security................................................................................................................................................................................................. 227 Service books and diagnostic reports................................................................................................................................................................. 253 Accept, delete, or restore a service book........................................................................................................................................................... 253 Run a diagnostic report...................................................................................................................................................................................... 253 Set a default recipient for diagnostic reports..................................................................................................................................................... 253 Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 254 I can't run or submit a diagnostic report............................................................................................................................................................ 254 Synchronization.................................................................................................................................................................................................. 255 How to: Synchronization.................................................................................................................................................................................... 255 Accessibility options........................................................................................................................................................................................... 258 How to: Accessibility.......................................................................................................................................................................................... 258 Calculator........................................................................................................................................................................................................... 263 Use the calculator............................................................................................................................................................................................... 263 Convert a measurement..................................................................................................................................................................................... 263 Glossary.............................................................................................................................................................................................................. 264 Legal notice........................................................................................................................................................................................................ 269Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in BlackBerry 7.1 BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps. Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling, 198. Mobile Hotspot mode When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode, 201. Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones. Emergency alert messages User Guide Quick Help 5If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages (presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see Emergency alert messages, 82. New in BlackBerry 7 BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry ID is an email and password that you create that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7. Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 220. Home screen customization Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 16. Compass application Easily determine your direction in relation to the Earth's magnetic poles or to true north. You can also use the compass with location-based applications (such as the Maps application) to find directions by using coordinates. For more information, see Compass, 177. Touch-free call answering You don't need to use your hands to answer calls when you use a Bluetooth enabled headset or a wired headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 59. Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology. For more information, see Send a file, 85. Conveniently send and receive a contact card (also known as a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology, 144. Video enhancements Record and play back video in HD (720 x 1280) format. For more information, see Change the video size and format, 111. You can now record and play back videos in full screen size in either landscape or portrait view. Picture enhancements When you rotate pictures in JPEG and PNG formats, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest, to see a slide show in the order that pictures were taken. User Guide Quick Help 6You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 116. About the BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid. Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone. Related information Create a BlackBerry ID, 183 Change your BlackBerry ID information, 183 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. 2. Click a section to change options or to complete a short series of prompts that help you set the options. Important keys Keys on the front of your BlackBerry smartphone Trackpad • Slide your finger to move around the screen. • Press (click) to select an item. • Press and hold to open a pop-up menu. Menu • Open a menu. • Select a highlighted menu item. • Press and hold to switch applications quickly. Escape • Return to the previous screen. • Close the menu. User Guide Quick Help 7Keys on the front of your BlackBerry smartphone Send • Make a call. • Answer a call. End/Power • End a call. • Return to the home screen. • Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock or unlock the screen. Keys on the right side of your smartphone Volume/Mute • Press the middle key to mute a call or mute the volume. • Press the top and bottom keys to change the volume. • Press and hold the top or bottom key to play the next or previous media file. • Before you take a picture or record a video, press the top or bottom key to zoom in or out. Right convenience key • If supported, press to open the camera. To take a picture, press the convenience key again. • You can also customize this key. Keyboard Shift Capitalize letters. Alt Type a symbol or number. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. User Guide Quick Help 8Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged. Related information Turn on flashing LED notification for wireless coverage, 173 Turn off or turn on the Bluetooth connection notification, 210 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. User Guide Quick Help 9Options Power and lock Password Lock Power Off Messages Messages Saved Messages Added email address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download. BBM Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder, including applications that you download. Media User Guide Quick Help 10Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is stopped. User Guide Quick Help 11Sounds and alerts Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download. BrickBreaker Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator. Update is available in the BlackBerry App World storefront Sending data New item in the Social Feeds application Receiving data System is busy New BBM item To clear this icon, open each chat that has this icon. New BBM Groups item Roaming Unread message count Alarm is set Missed call count User Guide Quick Help 12Calendar reminder count Bluetooth technology is turned on Wi-Fi technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item To clear this indicator, open each chat that has this indicator. Read message BBM chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Related information Hide the new or unread message indicator, 65 Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery User Guide Quick Help 13Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode User Guide Quick Help 14Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 0 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. User Guide Quick Help 152. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Show or hide a home screen panel 1. On the home screen, press the key > Manage Panels. 2. Select or clear the checkbox for each panel. 3. Press the key > Save. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon. • To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All. Related information My display changed, 0 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the key > Options. 2. Change the Downloads Folder field. User Guide Quick Help 163. Press the key > Save. Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information About downloading apps with the BlackBerry App World, 19 My display changed, 0 Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Related information Lock or unlock your smartphone, 21 Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices. Wireless service plan and wireless service provider You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. User Guide Quick Help 17A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. For more information about your plan, contact your wireless service provider. BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone. Wireless network The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region. Related information Find more information, 18 BlackBerry Device Software, 186 Check which wireless networks your smartphone connects to, 188 Find more information • Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your smartphone. • Your wireless service provider website: Find information about your wireless network or wireless service plan. Popular topics BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones. User Guide Quick Help 18Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Reconcile email over the wireless network manually, 68 Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. • For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. • For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. User Guide Quick Help 19Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Transfer files between your smartphone and your computer 1. Connect your BlackBerry smartphone to the computer using a USB cable. 2. In the dialog box that appears on your smartphone, select one of the following file transfer options: • If you want to transfer most types of files, click USB Drive. • If you want to synchronize media files that are protected with DRM, click Sync Media. 3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. 4. On your computer, do one of the following: • Drag a file from a location on your computer to a folder on your smartphone. • Drag a file from a folder on your smartphone to a location on your computer. To view a file that you transferred to your smartphone, disconnect your smartphone from your computer and find the file. Related information About transferring and synchronizing files, 105 About using your smartphone as a tethered modem Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet. To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology. While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection. For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. User Guide Quick Help 20Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 0 Add or delete a contact alert, 119 Icons for sound and alert profiles, 118 View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, caf้, etc. field, type the information for the point of interest. Highlight the point of interest. • To view a new location, in the Find an address field, type an address. Highlight the location. • To view a location for a contact, in the Find a store, caf้, etc. field, type the contact name. Highlight the contact information. • To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: User Guide Quick Help 21• To lock the screen, press the key on the top of your smartphone. • To unlock the screen, open the slider or press the key again. • To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key on the keyboard. Related information Set or change your smartphone password, 227 Important keys, 7 Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on airplane mode, click All Off. • To turn off airplane mode, click Restore Connections. Related information Turn on or turn off data service or set roaming options, 190 Turn on, turn off, or check the status of a network connection, 188 Popular tips Save time and maximize your efficiency with these quick tips. Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, tap the icon and type the app name. User Guide Quick Help 22Verify that an app is installed. On the home screen or in a folder, click the Optionsicon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide. Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Quick Help 23Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens. Use toolbars. Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and delete the selected message. To see a description for a toolbar icon, touch and hold the icon. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a menu item, tap the icon or click the trackpad. User Guide Quick Help 24Switch to the Favorites, Media, Downloads, and Frequent panels. On the home screen, highlight All on the navigation bar and swipe right or left. Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 0 Assign an application to a convenience key, 167 Keep an application running in the background and switch to another application, 184 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox. Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Optionsicon. Click Device > Auto On/Off. Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a tab and click the icon. Set backlighting to remain on for a shorter period, and lower its brightness. On the home screen or in a folder, click the Optionsicon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. User Guide Quick Help 25Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Related information Delete the original text from a reply message, 70 Change your ring tone, notifiers, reminders, or alerts, 21 Set options for backlighting, 171 Set your smartphone to turn on and turn off automatically, 214 Turn on, turn off, or check the status of a network connection, 188 Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 100 Change the size of pictures that you take, 113 User Guide Quick Help 26View the amount of available storage space on your smartphone, 219 Change how long your smartphone stores calendar entries, 140 Keep an application running in the background and switch to another application, 184 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. On the Home screen or in a folder, click the Optionsicon. Click Security > Password. Encrypt contacts and files. On the Home screen or in a folder, click the Optionsicon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Turn on encryption, 218 Set or change your smartphone password, 227 Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones. Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone. Set up speed dial for a contact From the home screen, press the key. Press and hold the key that you would like to assign speed dial to. User Guide Quick Help 27Insert a plus sign (+) when you are typing a phone number Press and hold 0. Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Typing shortcuts for the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available. Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen. Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period (.) Tap the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Tap the key. Capitalize a letter Tap the key. Tap the letter key. Turn on CAPS lock Touch and hold the key until the lock indicator appears on the key. To turn off CAPS lock, tap the key again. Type a symbol Tap the key. Tap the key. Tap the symbol. Type an accented character Touch and hold the letter key. Tap the accented character that appears on the screen. Type a number in a text field Tap the key. Tap the number key. Type a number in a number field Tap a number key. You don't need to tap the or key. Turn on NUM lock Touch and hold the key until the lock indicator appears on the key. To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. Change the typing input language If you have more than one typing input language installed, and you're using the full keyboard, tap the language key. Tap an input language. User Guide Quick Help 28Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerryฎ smartphone is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. • If you're not receiving calls, verify that call blocking and call forwarding are turned off. User Guide Quick Help 29• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. • If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. • If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 52 Call waiting, call forwarding, and call blocking, 50 Switch the active phone number, 57 I'm not receiving messages Try the following actions: • Verify that your BlackBerryฎ smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network and try again. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Verify that data service is turned on. • If you use email filters, verify that the options for email filters are set correctly. • Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. • Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 74 Forward messages from a specific email folder to your smartphone, 75 User Guide Quick Help 30I can't send messages Try the following actions: • Verify that your BlackBerryฎ smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. • If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key > Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related information Generate an encryption key, 232 Change or delete a contact, 143 Turn on or turn off data service or set roaming options, 190 Options for email filters, 73 Resend a message, 71 Turn on, turn off, or check the status of a network connection, 188 I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions: User Guide Quick Help 31• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. • If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. Related information Set options for backlighting, 171 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerryฎ smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions: • Verify that your BlackBerryฎ smartphone is connected to the wireless network. • Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. • If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. User Guide Quick Help 32• If the Bluetooth enabled device uses a battery, connect it to a power source. Depending on the device, if the battery power is too low the device may be unable to pair. • Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Device Properties. Clear the Encryption checkbox. Press the key > Save. • If Mobile Hotspot mode is turned on, verify that you are trying to connect to a Bluetooth enabled device using the Handsfree, Headset, Serial Port, or Dial-Up Networking profiles. Related information Make your smartphone discoverable, 207 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 105 User Guide Quick Help 33Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all the apps and folders on the home screen, or minimize the panel and view the wallpaper. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. Note: The other app might still be running in the background. Open an app with a convenience key. Press a convenience key on the side of your BlackBerry smartphone. Note: You can customize which app a convenience key opens. Use toolbars. Toolbars are available in most applications, and appear at the bottom of the screen. For example, you can click icons on the toolbar in the message list to quickly search the message list, compose an email, and delete the selected message. To see a description for a toolbar icon, touch and hold the icon. Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, touch and hold the screen or press and hold the trackpad. To select a menu item, tap the icon or click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the home screen, highlight All on the navigation bar and swipe right or left. Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press the key > Mark as Favorite. Change options for the home screen such as the wallpaper. On the home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 0 User Guide Tips and shortcuts 34Assign an application to a convenience key, 167 Keep an application running in the background and switch to another application, 184 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox. Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Optionsicon. Click Device > Auto On/Off. Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a tab and click the icon. Set backlighting to remain on for a shorter period, and lower its brightness. On the home screen or in a folder, click the Optionsicon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Related information User Guide Tips and shortcuts 35Delete the original text from a reply message, 70 Change your ring tone, notifiers, reminders, or alerts, 21 Set options for backlighting, 171 Set your smartphone to turn on and turn off automatically, 214 Turn on, turn off, or check the status of a network connection, 188 Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. Search for an app. On the home screen, tap the icon and type the app name. Verify that an app is installed. On the home screen or in a folder, click the Optionsicon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Freeing space for your music, pictures, videos, and files You can store files in the built-in media storage on your BlackBerry smartphone or on a media card. Check how much storage is used by media files and documents. On the home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field. User Guide Tips and shortcuts 36Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 100 Change the size of pictures that you take, 113 View the amount of available storage space on your smartphone, 219 Change how long your smartphone stores calendar entries, 140 Keep an application running in the background and switch to another application, 184 Tips: Freeing space to optimize your smartphone's performance Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following: Close any apps you're not using. Press and hold the key until the application switcher appears. Click an application icon. Press the key > Close or Exit. Check how much free application storage you have. On the home screen or in a folder, click the Optionsicon. Click Device > Storage. Identify and delete applications and themes you don't need. On the home screen or in a folder, click the Optionsicon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, swipe right or left. To delete an application or theme, click an item. Click Delete. Delete languages you don't use. On the home screen or in a folder, click the Setup icon. Click Languages and Input Methods. Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Delete messages. Touch two messages and slide your finger up or down. Press the key > Delete Messages. Or, highlight a date. Press the key > Delete Prior. User Guide Tips and shortcuts 37Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendaricon. Press the key > Options. Stop storing sent messages on your smartphone. On the home screen, click the Messagesicon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messagesicon. Press the key > Options > Message Display and Actions. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Change how long your smartphone stores calendar entries, 140 Delete a language from your smartphone, 169 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. User Guide Tips and shortcuts 38Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. On the Home screen or in a folder, click the Optionsicon. Click Security > Password. Encrypt contacts and files. On the Home screen or in a folder, click the Optionsicon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Related information Turn on encryption, 218 Set or change your smartphone password, 227 Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide. Remove the new item indicator . Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. Remove the unopened message indicator . In the Messages app, do one or more of the following: • Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. User Guide Tips and shortcuts 39• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read. Identify an indicator. • You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key > Phone Ring Tones. Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone. Set up speed dial for a contact From the home screen, press the key. Press and hold the key that you would like to assign speed dial to. Insert a plus sign (+) when you are typing a phone number Press and hold 0. Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Press R Reply to all in an email or a PIN message Press L User Guide Tips and shortcuts 40Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View draft and sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unread item Press U Move to the next related message Press J Move to the previous related message Press K User Guide Tips and shortcuts 41Typing shortcuts for the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on the type of touch screen keyboard you're using, some shortcuts might not be available. Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the screen. Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the screen. Insert a period (.) Tap the key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Tap the key. Capitalize a letter Tap the key. Tap the letter key. Turn on CAPS lock Touch and hold the key until the lock indicator appears on the key. To turn off CAPS lock, tap the key again. Type a symbol Tap the key. Tap the key. Tap the symbol. Type an accented character Touch and hold the letter key. Tap the accented character that appears on the screen. Type a number in a text field Tap the key. Tap the number key. Type a number in a number field Tap a number key. You don't need to tap the or key. Turn on NUM lock Touch and hold the key until the lock indicator appears on the key. To turn off NUM lock, tap the key. Move the cursor to edit text Touch the text. Your BlackBerry smartphone displays a frame around the cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger. Change the typing input language If you have more than one typing input language installed, and you're using the full keyboard, tap the language key. Tap an input language. User Guide Tips and shortcuts 42Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous audio file Press and hold the Volume Down key on the right side of your smartphone. Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns on. Camera Zoom in to a subject before taking a picture Press the Volume Up key. Zoom out from a subject before taking a picture Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Calendar shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox. Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M User Guide Tips and shortcuts 43Move forward in week, month, or day view Press the key. Move back in week, month, or day view Press the key and the key. Move to the current date Press T Move to a specific date Press G User Guide Tips and shortcuts 44Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key.Your phone number appears at the top of the screen. User Guide Phone 45• If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information My phone number appears as Unknown in the Phone application, 0 About multiple phone numbers, 57 Make a call 1. Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key > Place Call. 2. Type a phone number or contact name. 3. Press the key. To end the call, press the key. Related information Add a pause or a wait to a phone number, 142 Available voice commands, 62 Turn on or turn off dialing from the lock screen, 57 Sort phone numbers or contacts on the phone screen, 58 I can't make or receive calls, 29 Answer or end a call Press the key. To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 21 I can't make or receive calls, 29 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. User Guide Phone 46Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. • To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 0 Add or delete a contact alert, 119 Icons for sound and alert profiles, 118 Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone During a call, press the key > Activate Speakerphone. Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. To turn off the speakerphone, press the key > Activate Handset. User Guide Phone 47Dial an extension 1. When typing a phone number, press the key > Add Pause. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press a letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. User Guide Phone 48If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages. If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. Related information About GPS technology, 0 Make an emergency call Do one of the following: • If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key. • If your smartphone is locked with a password, press the key > Emergency. Press the key. • If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 47 Improve sound quality for media files, 104 Amplify the volume using the audio boost feature, 103 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Default Call Volume field. 4. Press the key > Save. User Guide Phone 49Improve sound quality during a call You can't change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the key > Enhance Call Audio. 2. Select a Boost Bass or Boost Treble option. Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth enabled headset. 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List. 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, in the Phone application, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. From the Home screen, press the key. 2. Press the key > View > Speed Dial List. 3. Highlight a contact or phone number. 4. Press the key. • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding, and call blocking Turn on or turn off call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. User Guide Phone 501. From the home screen, press the key. 2. Press the key > Options > Call Waiting. 3. Select or clear the Enabled checkbox. 4. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward or stop forwarding calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the key. 2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard. • To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard. • To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. User Guide Phone 51To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block or stop blocking calls To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 1. From the home screen, press the key. 2. Press the key > Options > Call Barring. 3. Highlight a call blocking option. 4. Press the key > Enable. 5. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list. To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the home screen, press the key. 2. Press the key > Options > FDN Phone List. User Guide Phone 523. Press the key > Enable FDN Mode. 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 29 Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List. • To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. • To change a contact, press the key > Edit. Change the contact information. • To delete a contact, highlight a contact. Press the key > Delete. 3. Press the key > Save. About smart dialing With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature. In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 29 Set options for dialing extensions 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. 5. In the Extension Length field, set the default length for extensions. 6. Press the key > Save. User Guide Phone 53Set the default country code and area code 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing. 3. Set the Country Code and Area Code fields. 4. If necessary, set the Local Country Code field and International Dialing Digits field. 5. In the National Number Length field, set the default length for phone numbers in your country. 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix. Conference calls About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 140 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the key > Add Participant. 2. Type a phone number or highlight a contact. 3. Press the key. 4. During the new call, press the key to join your first contact to the conference call. 5. To join another contact to the call, repeat steps 1 to 4. Related information Place a call on hold, 47 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. User Guide Phone 54Speak privately with a contact during a conference call You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone. 1. During a conference call, press the key > Split Call. 2. Click a contact. To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the key > Drop Call. 2. Click a contact. Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash. Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log 1. From the Home screen, press the key. User Guide Phone 552. Click the Call Log icon. 3. Highlight a call log. 4. Press the key > View > History. 5. Highlight a call log. 6. Press the key > Forward. Delete call logs 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Do one of the following: • To delete a single call log, highlight a call log. • To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. 4. Press the key > Delete. Add, change, or delete call log notes 1. From the Home screen, press the key. 2. Click the Call Log icon. 3. Highlight a call log. 4. Press the key > View > History. 5. Click a call log. 6. Press the key. • To add notes, click Add Notes. Type call notes. • To change notes, click Edit Notes. Change the call notes. • To delete notes, click Edit Notes. Press the key > Clear Field. 7. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. User Guide Phone 56Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies: • Your smartphone uses a SIM card and your SIM card supports more than one phone number. • Your wireless service provider has set up your smartphone to support more than one phone number. • Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers. If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the home screen, press the key. 2. Click the area at the top of the screen, above the tabs. 3. Click the phone number that you want to set as the active phone number. Related information My phone number appears as Unknown in the Phone application, 0 I can't make or receive calls, 29 Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the key. 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. User Guide Phone 574. Press the key > Save. Related information Change when your smartphone locks automatically with a password, 228 Sort phone numbers or contacts on the phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. 3. Press the key > Save. Related information Turn on or turn off dialing from the lock screen, 57 Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the key. 2. Press the key > Options > In-call Settings. • To hide your phone number when you make calls, change the Restrict My Identity field to Always. • To display your phone number when you make calls, change the Restrict My Identity field to Never. • To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change how you answer or end calls with the holster 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. User Guide Phone 58• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. • To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the key. 2. Press the key > Status > Last Call or Total Calls > Clear Timer. 3. Press the key > Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the key. 2. Press the key > Options > Hearing Aid Mode. 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 59 User Guide Phone 59About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 60 Phone options, 57 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the home screen. 1. From the home screen, press the key. 2. Press the key > Call Voice Mail. Related information I can't check my voice mail, 0 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. User Guide Phone 60Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. 1. From the home screen, press the key. 2. Press the key > Options > Voice Mail. 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 0 Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. Related information I can't change the number of times that my smartphone rings, 0 User Guide Phone 61Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 0 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. • To turn off voice prompts, change the Audio Prompts field to No Prompts. • To turn on voice prompts, change the Audio Prompts field to Basic Prompts. • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3. Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. In the Voice Adaptation section, click Start. 4. Complete the instructions on the screen. Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. User Guide Voice commands 62Voice command Description "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level. "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 53 Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. Change the Voice Dialing Language field. 4. Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 0 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1. On the home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. Set the Choice Lists field to Always Off. 4. Press the key > Save. User Guide Voice commands 63Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information User Guide Messages 64Do more with your message search results, 222 Message search criteria, 221 Hide filed and sent messages from the Messages application 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide filed messages, select the Hide Filed Messages checkbox. • To hide sent messages, select the Hide Sent Messages checkbox. 3. Press the key > Save. Show or hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Inbox Management. • To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or more email accounts. • To show text messages, in the Other Message Types section, select the Text Messages checkbox. 3. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists. • To show recent and missed calls in the Messages application, select the All Calls option. • To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Hide the new or unread message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator checkbox. • To hide the unread message indicator, change the Display Message Count field to None. 3. Press the key > Save. User Guide Messages 65Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 3. In the Message Outline Colors section, do any of the following: • To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Related information Change the display color of PIN messages, 84 Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related information Some messages no longer appear on my smartphone, 0 Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Save. User Guide Messages 66Turn off the delete message or read message prompt 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. • To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox. • To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox. 3. Press the key > Save. Change options for spell check 1. On the home screen, click the Messages icon. 2. Press the key > Options > Spell Check. • To check spelling before sending your email, select the Spell Check Email Before Sending checkbox. • To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box. 3. Press the key > Save. Email How to: Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. • Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. • Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Reconcile email over the wireless network manually, 68 User Guide Messages 67Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on. 1. On the home screen, click the Messages icon. 2. Press the key > Reconcile Now. Related information About synchronization and reconciliation, 134 Some characters in calendar entries don't appear correctly after synchronization, 0 Turn on or turn off wireless email reconciliation, 75 Change options for your personal email account Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Account Management. 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Compose and send an email 1. On the home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send. Related information Search for a contact, 143 Personal distribution lists, 147 I can't send messages, 31 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. User Guide Messages 68• To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, 0 Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the home screen, click the Messages icon. • To save an email or a PIN message, highlight an email or a PIN message. Press the key > Save. • To save a draft email, press the key > Compose Email > Save Draft. Related information View saved messages, 70 Compose and send an email, 68 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 0 Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. • To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. • To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. User Guide Messages 69Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the key > Options. 2. Change the Importance field. 3. Press the key > Save. Viewing and replying to email View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 31 Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. User Guide Messages 70Resend a message You cannot change a text message before you resend it. In a sent message, press the key. • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send. • To resend the message without changing it, click Resend. Related information I can't send messages, 31 Change options for HTML email 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. In the HTML Email section, do any of the following: • To view email in plain text format, clear the Enable HTML Email checkbox. • To download images automatically in HTML email, select the Download Images Automatically checkbox. • To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image Download checkbox. 4. Press the key > Save. Organizing your email inbox Delete one or more messages On the home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as read or unread On the Home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread. User Guide Messages 71• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save. • To change a flag, click Flag Properties. Change the flag properties. Press the key > Save. • To remove a flag, click Clear Flag. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Highlight a folder. 4. Press the key. • To add a folder, click Add Folder. • To move a folder, click Move Folder. Click the new location. • To rename a folder, click Rename Folder. • To delete a folder, click Delete Folder. File an email To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > File. 4. Highlight a folder. User Guide Messages 725. Press the key > File. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a folder. Email filters Create an email filter To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmailฎ), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Press the key > New. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent to Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for User Guide Messages 73Option Description all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your email address in the To field. Cc to me Set whether the email filter applies to email that includes your email address in the Cc field. Bcc to me Set whether the email filter applies to email that includes your email address in the Bcc field. Importance Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Select the check box beside an email filter. 4. Press the key > Save. Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Highlight an email filter. 4. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the key > Save. • To prioritize an email filter, click Move. Click the new location. User Guide Messages 74• To delete an email filter, click Delete. Synchronizing email About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Turn on or turn off wireless email reconciliation You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select or clear the Wireless Reconcile checkbox. Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Purge Deleted Items. Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. User Guide Messages 754. Press the key > Folder Redirection. 5. Select the checkbox beside an email folder. 6. Press the key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone. Related information Stop storing email sent from your computer on your smartphone, 76 Stop forwarding email to your smartphone, 76 Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Send Email to Handheld checkbox. 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Stop storing email sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Folder Redirection. 5. Clear the checkbox beside the Sent Items folder. 6. Press the key > Save. Stop storing email sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Save Copy In Sent Folder checkbox. User Guide Messages 765. Press the key > Save. Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages. For more information about Google Mail, visit www.googlemail.com. Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. • To add a star, click Add Star. • To remove a star, click Remove Star. Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Labels. • To apply a label, select the checkbox beside the label. • To remove a label, clear the checkbox beside the label. 4. Press the key > Save. View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. 3. Click a label. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the key > Labels. • To create a new label, click New Label. Type a label name. Click Save. User Guide Messages 77• To delete a label, highlight a label. Press the key > Delete. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon. 2. Click Options > Message Display and Actions. 3. Change the Preview Length field. 4. Press the key > Save. Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time. Move archived Google Mail messages to your message inbox 1. On the home screen, click the Messages icon. 2. Press the key > View Folder > Archive. 3. Highlight a Google Mail message or conversation. 4. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam. 4. If necessary, click Yes. User Guide Messages 78Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Compose and send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following: • Type a contact name. • Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. • If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 147 I can't send messages, 31 Attach a media file, contact card, appointment, or location to a text message To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach. 2. Click an attachment type. User Guide Messages 793. Click a file. Related information Change the video size and format, 111 I can't attach a file to a text message, 0 Save a media file from a text message 1. In a text message, open an attachment. 2. Press the key. 3. Click Save . 4. Click Save. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 0 Reply to or forward a text message You can't forward text messages that contain content that is copyright protected. 1. On the Home screen, click the Text Messages icon. 2. Highlight a message. • To reply to a message, press the key > Reply. • To forward a message, press the key > Forward. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment. 3. Press the key > Add To Calendar. Delete the history from a text message Do one of the following: • To delete an individual message from the history, highlight the message. Press the key > Delete Message. • To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation. User Guide Messages 80• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Turn on cell broadcasting To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select the Enable Cell Broadcasting checkbox. • If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. • If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Related information I can't turn on cell broadcasting, 0 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. In the Channels section, highlight a cell broadcast channel. 4. Press the key. • To stop receiving messages from the cell broadcast channel, click Disable. User Guide Messages 81• To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. In the Channels section, highlight a cell broadcast channel. 4. Press the key > Set Nickname. 5. Type a name for the cell broadcast channel. 6. Click OK. 7. Press the key > Save. Emergency alert messages About emergency alert messages If your wireless service provider or administrator participates in CMAS, you might receive emergency alert messages in your message inbox or your emergency alert message inbox on your BlackBerry smartphone. CMAS is an emergency alert network that can send presidential, imminent threat to safety of life, and amber alert messages. Depending on your smartphone model and wireless network, this feature might not be supported. For more information, contact your wireless service provider or administrator. Unsubscribe from emergency alert messages You can't unsubscribe from presidential alert messages. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Emergency Alert Messages. • To unsubscribe from imminent threat alert messages, clear the Imminent Threat Alert Messages checkbox. • To unsubscribe from amber alert messages, clear the Amber Alert Messages checkbox. Delete one or more messages On the home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages. Press the key > Delete Messages. • To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. User Guide Messages 82• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your message inbox as well. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as read or unread On the Home screen, click the Messages icon. • To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread. • To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior Read. PIN messages How to: PIN messages Find your PIN Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information. • If supported by your input language, in a message or memo, type mypin followed by a space. Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Other > Compose PIN. 3. In the To field, do one of the following: • Type a PIN. Press the key on the keyboard. • If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard. 4. Type a message. 5. Press the key > Send. Related information Personal distribution lists, 147 I can't send messages, 31 User Guide Messages 83Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 31 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the key > Options. 2. Change the Importance field. 3. Press the key > Save. Change the display color of PIN messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. To change the display color of PIN messages in your inbox, clear the Display PIN Messages in Red checkbox. 4. Press the key > Save. Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. User Guide Messages 84To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 98 Search for a file that is saved on your organization's network, 98 Open and save an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, meeting invitation, or calendar entry, press the key. 2. Click an attachment. 3. Click Documents To Go or Basic Viewer. 4. If you receive a notification that the file is large, do one of the following: • Click Continue to open the document. • Click Cancel to return to the email message. 5. Select a location. 6. Click Save or Cancel. Related information I can't turn on cell broadcasting, 0 Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download. Send a file To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. User Guide Messages 853. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information Change the video size and format, 111 I can't attach a file to a text message, 0 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options. 2. Change the font fields. 3. Press the key > Save. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 100 View a hidden file or folder, 100 Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth technology. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. User Guide Messages 863. Press the key > Continue. Related information I can't attach a file to a text message, 0 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. In a message, highlight a contact card. 2. Press the key > View Attachment. 3. Press the key. 4. Click one of the following items: • Add to Contacts • Update Contact Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. When you block messages, you can set your smartphone to allow messages from specific contacts. 1. Do one of the following: • To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon. Click Security > Firewall. Select the checkbox beside one or more message types. • To block only text messages with attachments that are from an advertiser or unknown sender, on the home screen, click the Text Messages icon. Press the key > Options. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements checkbox. 2. Press the key > Save. Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters. Related information Reset a blocked message counter, 88 Allow messages from contacts in your contact list or allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. In the General section, if the Enable checkbox isn't selected, select it. User Guide Messages 874. In the Block Incoming Messages section, select one or more message types. 5. Select the Contacts checkbox or Specific Addresses, Phone Numbers, or PINs checkbox. 6. Press the key > Save. Add a contact to your allowed sender list 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. In the General section, if the Enable checkbox isn't selected, select it. 4. In the Block Incoming Messages section, select one or more message types. 5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs checkbox. 6. Click Add. 7. Press the key. 8. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN 9. In the Enter new exception dialog box, type the contact information. 10. Press the key on the keyboard. 11. Press the key > Close. 12. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Highlight a message type. 4. Press the > Reset Count or Reset All Counts. User Guide Messages 88S/MIME and PGP protected messages S/MIME and PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 0 Encrypt an S/MIME or a PGP protected message with a passphrase By default, your BlackBerry smartphone uses your certificate or PGP key to encrypt messages. 1. When composing a message, change the Encoding field to an option that uses encryption. 2. Press the key > Options. 3. In the Encryption section, select the Use Password-Based Encryption checkbox or Use Conventional Encryption checkbox. 4. Press the key > Save. Using a secure method, let the recipient know what the passphrase is. Attach a certificate or PGP key to a message You can attach a certificate or PGP key to email and PIN messages. 1. When composing a message, press the key > Attach > Certificates or PGP Keys. 2. Highlight a certificate or PGP key. 3. Press the key > Continue. User Guide Messages 89Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key. If you are enrolled with the PGP Universal Server, your smartphone might download the sender’s PGP key from the PGP Universal Server automatically. You can't download the sender’s PGP key manually. 1. In a message, highlight the encryption indicator or a digital signature indicator. 2. Press the key > Fetch Sender's Certificate or Fetch Sender's PGP Key. 3. Specify the search criteria. 4. Press the key > Search. 5. Click a certificate or PGP key. 6. Click Add To Key Store. Add a certificate or PGP key from a message If you are enrolled with the PGP Universal Server, you can't add PGP keys from messages. 1. In a message, highlight a digital signature indicator. 2. Press the key. • To import the certificate or PGP key, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key. Add a certificate or PGP key from an attachment If you are enrolled with the PGP Universal Server, you can't add PGP keys from attachments. 1. In a message, click the certificate or PGP key attachment at the end of the message. 2. Click Retrieve Certificate or Retrieve PGP Key. 3. Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 0 Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. User Guide Messages 90Attachment indicators in PGP protected messages Indicator Description The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server, you can't add connection information for a certificate server from a message. 1. In a message, highlight the indicator at the end of the message. 2. Press the key > Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's Certificate or View Encryption Certificate. View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > View Sender's PGP Key or View Encryption PGP Key. View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the key > Encryption Details. S/MIME and PGP protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. User Guide Messages 91Indicator Description Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain. The sender’s email address doesn't match the email address of the certificate subject, or the sender’s certificate is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the sender’s PGP key. The sender’s email address doesn't match the email address in the key, or the sender’s PGP key is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The key status isn't current, or your smartphone requires more data to verify the trust status of the key. The sender’s PGP key is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. User Guide Messages 92Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain. S/MIME and PGP protected message options Change your signing and encryption certificate or key Your BlackBerry smartphone uses your certificate or PGP key to encrypt messages in the Sent Items folder and includes your encryption certificate or PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. Change the Certificate fields or the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 0 Change options for downloading attachments in encrypted messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. Do one of the following: • To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. • To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. • To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 4. Press the key > Save. User Guide Messages 93Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option. You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. • To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. • To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 0 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Classification field. User Guide Messages 944. Press the key > Save. Change the size of S/MIME or PGP indicators in messages 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for S/MIME or PGP protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first encryption algorithm that's selected in the list and that all recipients are known to support. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. 4. Press the key > Save. Change when the prompt to enter your key store password in a signed or encrypted message appears You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a personal certificate or PGP key. 4. Press the key > Change Security Level. • To turn off the prompt to enter your key store password, set the security level to Low. • To display the prompt only when the password isn't cached or the refresh rate for key store items is expired, set the security level to Medium. • To always display the prompt, set the security level to High. 5. Click OK. Turn off the prompt that appears before an S/MIME or a PGP protected message is cut short 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send. 4. Press the key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. User Guide Messages 95Turn off the prompt that appears when you use a certificate or PGP key that is not recommended for use 1. On the home screen or in a folder, click the Options icon. 2. Click Security > S/MIME or PGP. 3. In the General section, clear the Warn About Problems With My Certificates checkbox or Warn About Problems With My PGP Keys checkbox. 4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the Request S/MIME Receipts check box. 4. Press the key > Save. IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password. Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later. Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM Lotus Notes ID password. User Guide Messages 96Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 98 Search for a file that is saved on your organization's network, 98 Open and save an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, meeting invitation, or calendar entry, press the key. 2. Click an attachment. 3. Click Documents To Go or Basic Viewer. 4. If you receive a notification that the file is large, do one of the following: • Click Continue to open the document. • Click Cancel to return to the email message. 5. Select a location. 6. Click Save or Cancel. Related information I can't turn on cell broadcasting, 0 Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. User Guide Files and attachments 971. In a message, in a calendar entry, or on a webpage, do one of the following: • If there is only one attachment in a message or calendar entry, press the key. • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download. Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2. Press the key > Explore. 3. Find the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information I cannot find files sent to me over a Bluetooth connection, 0 Search for a file that is saved on your organization's network, 98 About files and attachments, 84 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Files icon. 2. In the Go To field, type the path for the file. 3. If necessary, type the credentials that you use to connect to your organization's network. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your smartphone, 98 About files and attachments, 84 Send a file To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. User Guide Files and attachments 985. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information Change the video size and format, 111 I can't attach a file to a text message, 0 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In a file, highlight a link. 2. Press the key > Open Link or Retrieve. To return to the file, press the key. Set font options for a file or an attachment 1. In a file or an attachment, press the key > Options. 2. Change the font fields. 3. Press the key > Save. Save a file from your organization's network to your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon. 2. Find and highlight a file. 3. Press the key > Copy. 4. Select a location to store the file. 5. Click a folder. 6. Press the key > Paste. Related information Send a file, 85 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information User Guide Files and attachments 99Hide a file or folder, 100 View a hidden file or folder, 100 Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. Related information Transfer files between your smartphone and your computer, 20 Hide a file or folder To view a file or folder after you hide it, you must remember the location of the file or folder. 1. On the Home screen, click the folder that contains the file or folder you want to hide. 2. Press the key > Explore. 3. Find and highlight the file or folder you want to hide. 4. Press the key > Properties. 5. Select the Hidden checkbox. 6. Click OK. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 100 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the key > Explore. 3. Browse to the folder that contains the file or folder that you hid. 4. Press the key > Show Hidden. Related information Hide a file or folder, 100 User Guide Files and attachments 100Open a password-protected .pdf file To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protected document" message appears, press the key. 2. Press the key > Enter Password. 3. Type the password. 4. Press the key on the keyboard. 5. Press the key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard. • To switch worksheets, click Next Sheet or Prev Sheet. • To view a list of worksheets, click Table of Contents. • To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View. View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. User Guide Files and attachments 101• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the key > Options. • To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. 2. Press the key > Save. Move around pages in a multipage .tif file In a multipage .tif file, press the key. • To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the key. • To rotate a slide, click Rotate. • To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. • To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the key > Save Slide. 2. Type a name for the file. 3. Click Save. User Guide Files and attachments 102Media How to: Media Media file basics Play a media file 1. Do one of the following: • On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls don't appear at the bottom of the screen, touch the screen. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous media file or the beginning of the media file that's currently playing, click the icon. • To fast-forward or rewind a file, on the progress bar, slide your finger to the right or left. Related information Supported audio and video file formats and extensions, 107 Supported picture file extensions, 108 Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 47 Improve sound quality for media files, 104 Amplify the volume using the audio boost feature, 103 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. Do one of the following: User Guide Media 103• On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options. 2. Select the Audio Boost checkbox. 3. Read the warning on the screen and if you want to proceed, click Yes. 4. Press the key > Save. Improve sound quality for media files Depending on your BlackBerryฎ smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. Do one of the following: • On the home screen, click the Media icon. Press the key > Media Options. • On the home screen or in the Applications folder, click the Voice Notes icon. Press the key > Options. 2. Change the Headset Music EQ field. 3. Press the key > Save. Copy, move, rename, or delete a file 1. Do one of the following: • On the Home screen or in a folder, click the Files icon. • On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. • To copy a file, click Copy. Navigate to a location. Click Paste. • To move a file, click Cut. Navigate to a location. Click Paste. • To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. Related information Transfer files between your smartphone and your computer, 20 View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 100 View a hidden file or folder, 100 User Guide Media 104Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Change the Close Media Player When Inactive field. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon. 2. Press the key > Media Options. 3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox. 4. Press the key > Save. Related information I can't use a shortcut, 0 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Sort media files 1. Do one of the following: • To sort videos, on the home screen, click the Media icon > Videos icon. Highlight a video. • To sort pictures, on the home screen, click the Media icon > Pictures icon > Picture Library folder. • To sort voice notes, on the home screen or in the Applications folder, click the Voice Notes icon. Highlight a voice note. 2. Press the key > Sort by. 3. Click a sorting option. About transferring and synchronizing files You can transfer and synchronize files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device. User Guide Media 105If you want to manage and preserve the information or the encryption that's associated with your files when you synchronize files between your smartphone and your computer, use the BlackBerry Desktop Software. To download BlackBerry Desktop Manager, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. For more information about synchronizing files, see the Help in the BlackBerry Desktop Software. Related information Transfer files between your smartphone and your computer, 20 Transfer files between your smartphone and your computer 1. Connect your BlackBerry smartphone to the computer using a USB cable. 2. In the dialog box that appears on your smartphone, select one of the following file transfer options: • If you want to transfer most types of files, click USB Drive. • If you want to synchronize media files that are protected with DRM, click Sync Media. 3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. 4. On your computer, do one of the following: • Drag a file from a location on your computer to a folder on your smartphone. • Drag a file from a folder on your smartphone to a location on your computer. To view a file that you transferred to your smartphone, disconnect your smartphone from your computer and find the file. Related information About transferring and synchronizing files, 105 Send a file To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information Change the video size and format, 111 I can't attach a file to a text message, 0 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetoothฎ technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes. 2. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. User Guide Media 106Supported audio and video file formats and extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions and file formats might not be supported. File extensions Video file formats Audio file formats MP4 M4A M4V 3GP 3G2 • H.263 • H.264 • MPEG-4 • AAC-LC • AAC+ • eAAC+ • AMR-NB • QCELP • EVRC AVI MPEG-4 MP3 ASF WMA WMV • Windows Media Video 9 • VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC • Ogg Vorbis AAC — • AAC-LC • AAC+ • eAAC+ AMR — AMR-NB QCP — • QCELP • EVRC WAV — • PCM • G711 U/A • GSM 610 MID — Wave Synthesizer For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. User Guide Media 107Related information Supported picture file extensions, 108 Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • BMP • JPG • GIF • PNG • TIF • WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported audio and video file formats and extensions, 107 Music Related information Transfer files between your smartphone and your computer, 20 Shuffle or repeat songs 1. On the home screen, click the Media icon > Music icon. 2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight the artist, album, genre, or playlist. Press the key > Shuffle. • To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs. To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists > New Playlist. • To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. User Guide Media 108• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. 3. Press the key > Save. Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist. 2. Click a playlist. Move or delete a song in a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. • To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move. • To delete the song from the playlist, press the key > Remove > OK. 5. Press the key > Save. Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. • To rename the playlist, click Rename. Type a name for the playlist. Click OK. • To delete the playlist, click Delete. Videos Related information Transfer files between your smartphone and your computer, 20 Change the thumbnail picture for a video You can pause a video at any time and use the picture that appears on the paused screen as the video's thumbnail picture. 1. On the home screen, click the Media icon > Videos icon. 2. Play a video. 3. If the media controls don't appear at the bottom of the screen, touch the screen. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail. User Guide Media 109Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save. Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the home screen, click the Media icon. 2. Press the key > Media Options. 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Video camera Depending on your BlackBerryฎ smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. User Guide Media 1103. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused. Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select or clear the Video Light checkbox. 4. Press the key > Save. Turn on or turn off auto focus 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the key. 3. Select or clear the Auto focus option. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Video Format field. 4. Press the key > Save. Related information View properties for a file, 86 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization checkbox. User Guide Media 1114. Press the key > Save. Change the location for storing videos that you take 1. On the home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. 4. Change the Folder field. 5. Press the key > Save. Camera Depending on your BlackBerryฎ smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off User Guide Media 112Automatic flash mode Scene mode Take a picture 1. On the home screen, click the Camera icon. 2. If you have turned on digital zoom, slide your finger up or down the screen to zoom in or out. 3. Press the Right Convenience key. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Turn off digital zoom for the camera, 114 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the Home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3. Select a scene mode. When you close the camera, the scene mode is saved. Change the size of pictures that you take The larger the picture is, the more storage space the picture requires. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Image Size field. 4. Press the key > Save. Related information View properties for a file, 86 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. User Guide Media 1132. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Change the autofocus setting 1. On the Home screen, click the Camera icon. 2. Press the key > Autofocus. • For moving subjects, click Continuous. • For still subjects, click Single Shot. • To turn off autofocus, click Off. Turn off digital zoom for the camera 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Clear the Digital Zoom check box. 4. Press the key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Select the Image Stabilization check box. 4. Press the key > Save. Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture right away. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. • To change the review duration, change the Picture Review field to a time. • To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold. • To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save. User Guide Media 114Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Warn when pictures remaining drops to field. 4. Press the key > Save. Change the location for storing pictures that you take To perform this task you must have a media card inserted in your BlackBerry smartphone. 1. On the home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Store Pictures field. 4. Press the key > Save. Pictures Related information Transfer files between your smartphone and your computer, 20 Pictures at a glance User Guide Media 115Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 0 Zoom, pan, or rotate a picture In a picture, do one of the following: • To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. • To pan the picture, when you are zoomed into it, slide your finger on the screen in any direction. • To rotate the picture, press the key > Rotate. Related information I receive an error message after I rotate a picture, 0 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage. 2. Press the key > Save Image > Save. View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. • To change the type of slide transition used, change the Slide Show Transition field. 3. Press the key > Save. User Guide Media 116View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View. 4. Click a view. Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key > Add Folder. 3. If necessary, change the location that the folder is created in. 4. Type a name for the folder. 5. Click OK. Voice notes Related information Transfer files between your smartphone and your computer, 20 Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. User Guide Media 117Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notification options. For example, you can change the volume or ring tone for certain profiles or add a custom profile. Normal profile Phone Calls Only profile Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile. Related information Icons for sound and alert profiles, 118 Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. User Guide Ring tones, sounds, and alerts 118• To change your ring tone or ring volume, click Phone. • To change notifiers or reminders, click to expand a section. Click an option. 3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. • To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 0 Add or delete a contact alert, 119 Icons for sound and alert profiles, 118 Add or delete a custom sound profile In addition to the preloaded sound profiles, you can create your own custom sound profiles. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the key > Save. To delete a custom sound profile, highlight the profile. Press the key > Delete. Related information Add or delete a contact alert, 119 Icons for sound and alert profiles, 118 Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. User Guide Ring tones, sounds, and alerts 119Related information Icons for sound and alert profiles, 118 Silence your smartphone 1. On the home screen, click your Sound and Alert Profiles icon. 2. Do one of the following: • To receive flashing LED alerts only, click the icon. • To receive vibrate alerts only, click the icon. • To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder, or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm, 151 Turn on key tones, 167 Turn on or turn off trackpad sounds, 162 Icons for sound and alert profiles, 118 Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphone is turned off, the LED changes to a solid green color when the battery is fully charged. User Guide Ring tones, sounds, and alerts 120Related information Turn on flashing LED notification for wireless coverage, 173 Turn off or turn on the Bluetooth connection notification, 210 Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Save. Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save. User Guide Ring tones, sounds, and alerts 121Browser How to: Browser Browser at a glance User Guide Browser 122Browser basics Browsing the Internet Browse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the keyboard. To stop loading a webpage, press the key > Stop. Related information No browser is available on my smartphone, 0 Zoom in to or out from a webpage On a webpage, press the key > Zoom. • To zoom in, slide your finger up on the screen. • To zoom out, slide your finger down on the screen. To turn off zoom mode, press the key. Open, close, or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses. Do one of the following: • To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon. • To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab. • To switch between tabs, in the browser, press the key > Tabs. Click a tab. • To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon. Related information I can't open a new tab, 0 Turn on browser shortcuts 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, select the Enable Keyboard Shortcuts checkbox. User Guide Browser 1234. Press the key > Save. Related information Browser shortcuts, 0 Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View your browser history 1. On the home screen, click the Browser icon. 2. Scroll to the History section. Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. • To change the name of the shortcut, type a new name. • To change the location where the shortcut appears, change the Location field. • To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Move back, move forward, or refresh a webpage On a webpage, press the key. • To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the key. 2. Click Home. User Guide Browser 124Close the browser 1. On a webpage, press the key. 2. Click Close. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. • To zoom in to or out from the picture, press the key > Zoom. • To stop zooming, press the key > End Zoom. • To return the picture to its original size, press the key. Play a media file on a webpage 1. On a webpage, click a media file. 2. Click Open. Related information Supported audio and video file formats and extensions, 107 I cannot play a song or video on a web page, 0 Open, play, or download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. On a webpage, click the file that you want to open, play, or download. • To open or play the file, click Open. • To download the file, in the Save dialog box, click Yes. Copying and sending web addresses Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key > Paste. User Guide Browser 125Send a web address, link, or picture 1. On the home screen, click the Browser icon. • To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage. • To send a different web address, browse to a webpage. • To send a link or picture from a webpage, highlight a link or picture. 2. Press the key > Send Page Address, Send Link, or Send Image Link. 3. Click a message type. To return to the browser after you send the message, press the key. Send a link or picture from a webpage 1. On a webpage, pause on or highlight a link or picture. 2. Press the key > Send Link or Send Image Link. 3. Click a message type. To return to the browser after you send the message, press the key. Browser bookmarks About bookmarks for webpages You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited them appear in italic. Bookmark a webpage 1. On a webpage, press the key > Add to Bookmarks. 2. In the Title field, type a name for the bookmark. 3. In the Folder field, click the folder that you want the bookmark to appear in. 4. Click Add. Change or delete a bookmark for a webpage You might not be able to change or delete bookmarks added by your wireless service provider. 1. On the home screen, click the Browser icon. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. User Guide Browser 126Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key > Send Link. 5. Click a message type. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark. 4. Press the key > Move. 5. Click the new location. Add, rename, or delete a bookmark folder for webpages 1. On the home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark folder. 4. Press the key. • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder. Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, do one of the following: • To change the browser home page, in the Home Page field, type a web address. • To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. User Guide Browser 127Change the font size for text on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, change the Default Font Size field. 4. Press the key > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, click Manage Search Engines. 4. Click a search engine. Related information Add a search engine from a website, 128 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon. • To add a search engine from a link on a website, browse to the website. Click the link. Click Add. • To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, change the Default text encoding field. 4. Press the key > Save. Stop loading images or playing embedded media files on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images checkbox. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. User Guide Browser 1284. Press the key > Save. Stop blocking pop-ups on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the General section, below Prompt Before, do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox. • To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape checkbox. • To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox. 4. Press the key > Save. Related information I receive a prompt to switch networks when I stream a song or video, 0 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete. 4. Click Clear Now. Turn off cookies in the browser 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy & Security section, clear the Accept Cookies check box. 4. Press the key > Save. User Guide Browser 129Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content section, clear the Enable JavaScript checkbox. 4. Press the key > Save. Turn on geolocation in the browser If you turn on geolocation in the browser, some websites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Privacy & Security section, select the Enable Geolocation check box. 4. Press the key > Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options. Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. User Guide Browser 130Option Description Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option. Server Exceptions View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server exception. Press the key > Delete. Related information Manage browser security, 131 Manage browser security 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. Set the security options. 4. Press the key > Save. Related information Browser security options, 130 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. In the Proxy TLS section, highlight the Trusted Servers field. 4. Press the key > Add Host. User Guide Browser 1315. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. • To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key > Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. • To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press the key > Edit. Change the certificate. Click OK. 3. Press the key > Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that use browser push automatically push updates to your smartphone, unless you turn off browser push. Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service. MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your smartphone accepts push messages that are SMS-based. User Guide Browser 132Option Description SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Turn off browser push 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Browser Push. 3. Clear the Enable Push checkbox. 4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed. 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe. 5. Click OK. User Guide Browser 133Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Reconcile email over the wireless network manually, 68 Some characters in calendar entries don't appear correctly after synchronization, 0 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Calendar 134About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the key > View. User Guide Calendar 1353. Click a view. Go to a specific date in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key. • To move to a specific date, click Go To Date. • To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the key > Send. • To save an appointment, press the key > Save. Related information Turn off your smartphone, 214 I can't schedule appointments that span multiple days, 0 I can't set some fields when scheduling appointments, 0 Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Alarm. 3. Type the alarm information. 4. If you want the alarm to recur, change the Recurrence field. 5. Press the key > Save. Switch calendars If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. 1. On the Home screen, click the Calendar icon. 2. Press the key > Select Calendar. User Guide Calendar 1363. Click a calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment. 3. Type the meeting or appointment information. • To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following: • To send the meeting invitation to the participants that you invited, press the key > Send. • To save an appointment, press the key > Save. Related information Turn off your smartphone, 214 I can't schedule appointments that span multiple days, 0 I can't set some fields when scheduling appointments, 0 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative, or Decline. 3. If you declined a delegated meeting invitation, do one of the following: • To decline the meeting, click Decline. • To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate. 4. Do one of the following: • To send the response without adding comments, click Send Response. • To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar. User Guide Calendar 137To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. • If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend. Change the list of participants for a meeting To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the key. 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. In a meeting or a meeting invitation, press the key > Forward. Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. In a meeting invitation, press the key > Delegate. 2. Click a contact. • To send the response without adding comments, click Send Response. User Guide Calendar 138• To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the default view, change the Initial View field. • To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. • To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, change the Snooze field. • To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your smartphone, 214 Change options for multiple calendars 1. On the Home screen, click the Calendar icon. 2. Press the key > Options. 3. Click a calendar. • To change the color that is used for appointments from the calendar, change the Appointment Color field. • To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box. 4. Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. User Guide Calendar 1393. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3. Change the Keep Appointments field. 4. Press the key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3. Select the Show Tasks check box. 4. Press the key > Save. Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 140 Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. In a meeting, select the Conference call checkbox. 2. Type the information for the conference call. 3. Press the key > Save. User Guide Calendar 140Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature. 1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces. 2. Type a lowercase x. Do not include spaces before or after the x. 3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space. Enter a conference call meeting Do one of the following: • In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 0 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Conference Calling. 3. Type your conference call information. 4. Press the key > Save. User Guide Calendar 141Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save. Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts. 1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field. 2. Click a field. 3. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. 4. Type a name for the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field. 6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1. After you type the main part of a phone number in a phone number field, press the key. 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the key > Save. User Guide Contacts 142Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to Existing Contact. Click a contact. If necessary, add contact information. Press the key > Save. • To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. • To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View. • To add a contact from your organization's contact list to your contact list, click Add to Contacts. • To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. • To view the next 20 matches in your organization's contact list, click Get More Results. • To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. • To delete the search results after you have searched your organization's contact list, click Delete Lookup. • To start a new search when you are searching your organization's contact list, click Lookup. Related information Change how contact names appear in Remote Lookup results, 149 Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Attach > Contact. 2. Find and highlight a contact. 3. Press the key > Continue. Related information I can't attach a file to a text message, 0 User Guide Contacts 143Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. If necessary, move the crop box to the portion of the picture that you want to use. 7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 0 Change or delete a contact picture 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Highlight the contact picture. • To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. • To delete the contact picture, press the > Delete Picture. 5. Press the key > Save. Related information My contact pictures keep changing, 0 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. User Guide Contacts 144Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the key > Categories. 2. Select the check box beside a category. 3. Press the key > Save. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Reconcile email over the wireless network manually, 68 Some characters in calendar entries don't appear correctly after synchronization, 0 User Guide Contacts 145Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Contacts 146Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. 1. On the Home screen, click the Contacts icon. 2. Press the key > New Group. 3. Type a name for the personal distribution list. 4. Press the key > Add Member. 5. Click a contact. 6. To add another contact, repeat steps 4 to 5. 7. Press the key > Save Group. Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. • To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. • To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list. Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact your wireless service provider. User Guide Contacts 147View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contacts. 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Contact List (SYNC) field. 4. Press the key > Save. Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your smartphone 1. On the Home screen, click the Contacts icon. 2. Press the key > Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. User Guide Contacts 1482. Press the key > Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the key > Save. Change how contact names appear in Remote Lookup results By default, when you search for a contact in your organization's contact list, the contact's display name will appear in the search results. You can choose to display a contact's first and last names instead. 1. On the home screen, click the Contacts icon. 2. Press the key > Options. 3. Click Contact Display and Actions. 4. Clear the Show Display Name checkbox. 5. Press the key > Save. User Guide Contacts 149Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. • To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On. 4. Press the key > Save. Related information The time on my smartphone isn't correct, 0 Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Home Time Zone field. 4. Press the key > Save. Related information The time on my smartphone isn't correct, 0 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. User Guide Clock 1504. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the When Charging field. 4. Press the key > Save. Turn on the alarm 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Alarm. 3. Slide your finger to highlight On or Weekdays. 4. Click OK. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information Turn off your smartphone, 214 Set an alarm in the calendar, 136 Silence the alarm • If snooze is not turned on, click Dismiss. • If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Save. Set options for bedside clock mode You can set which sounds or notifications are turned off when bedside clock mode is on. 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Bedside Mode section, do any of the following: • To turn off the flashing LED notification, select the Disable LED checkbox. User Guide Clock 151• To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio checkbox. • To dim the screen, select the Dim Screen checkbox. • To use a different sound profile, change the Sound Profile field. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode. To turn off bedside clock mode, press the key. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Stopwatch. 3. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Timer. 3. Press the key > Set Timer. 4. Set the time. 5. Click OK. • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. 4. Press the key > Save. User Guide Clock 152Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence. • To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. • To create a memo, click New Memo. Type a title and the memo. 2. Press the key > Save. Send a task or memo 1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. 2. Highlight a task or memo. 3. Press the key > Forward As. 4. Click a message type. Change or delete a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To change the task or memo, click it. Change the task or memo information. Press the key > Save. • To delete the task or memo, highlight it. Press the key > Delete. Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save. User Guide Tasks and memos 153Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3. Select the Show Tasks check box. 4. Press the key > Save. Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Reconcile email over the wireless network manually, 68 Some characters in calendar entries don't appear correctly after synchronization, 0 User Guide Tasks and memos 154Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Tasks and memos 155Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the key > Categories. 2. Select the check box beside a category. 3. Press the key > Save. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the key > Filter. 3. Press the key > New. 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. User Guide Tasks and memos 156Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the key > Options. 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Save. User Guide Tasks and memos 157Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy, or paste text 1. To highlight the text, touch the beginning and the end of the text. 2. To adjust the highlighted text, slide the cursor frame. User Guide Typing 1583. Press the key. 4. Click Cut or Copy. 5. Place the cursor where you want to insert the cut or copied text. 6. Press the key > Paste. Type a symbol Do any of the following: • If you're using the full keyboard in landscape or portrait view, tap the key. Tap the key. Tap the symbol. • If you're using the reduced keyboard with SureType technology turned on, tap the key. If necessary, to see more symbols, continue tapping through the keys , , and , until you find the symbol. Tap the symbol. • If you're using the reduced keyboard with multi-tap turned on, tap the key. If necessary, to see more symbols, continue tapping through the keys , , and , until you find the symbol. Tap the symbol. Type a special character or letter with an accent 1. Press and hold a letter key. 2. In the pop-up menu that appears, tap the special character or the letter with an accent. Hide the keyboard Your BlackBerry smartphone shows the keyboard when you click a text field, and hides it when you click away from a text field. You can hide the keyboard manually to display more content on the screen. Do one of the following: • Press the key > Hide Keyboard. • Touch the top of the keyboard and slide your finger quickly down the screen. To show the keyboard again, press the key > Show Keyboard. Related information Show or hide the keyboard hide bar, 167 Clear text from a field In a field that you typed text into, press the key > Clear Field. Typing input methods About typing input methods The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word. User Guide Typing 159The language that you're typing in determines the typing input methods that are available. If you're typing in a language that has multiple typing input methods, you can switch between typing input methods when you're typing. When you're typing in certain fields such as password fields, your smartphone might automatically switch your typing input method. About typing using different touch screen keyboard styles When you need to type, your BlackBerry smartphone displays one of three keyboard styles automatically, based on the field that you type in and the orientation of your smartphone. If you're using your smartphone in landscape view, you can type using the full keyboard. If you're using your smartphone in portrait view, you can switch between the full keyboard and the reduced keyboard which you can use with either the SureType input method or the multi-tap input method. You can set one of these keyboard styles to be your default. Depending on the type of field that you type in and the typing input language that you use, sometimes the full keyboard's layout changes so that common punctuation is more easily available. For example, in the Contacts app, if you type in an email address field, the Space key is replaced by the at sign (@). Change options for typing input methods 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. Related information I have no Advanced Style Options, 0 Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. If the Multitap option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Reduced. • To set your smartphone to suggest spelling corrections as you type, change the Style field to Corrective. If the Corrective option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. 4. Press the key > Save. Related information User Guide Typing 160I have no Advanced Style Options, 0 Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard. • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. Switch typing input methods when you're typing To perform this task, you must be using your BlackBerry smartphone in portrait view. You can switch between the full keyboard and the reduced keyboard, which you can use with either the SureType input method or the multi-tap input method. 1. If necessary, while you're typing, press the key > Enable Reduced Keyboard. 2. Press the key > Enable . Related information Type text using SureType technology, 161 Type text using multi-tap, 161 Type text using SureType technology To perform this task, you must be using your BlackBerry smartphone in portrait view while using the reduced keyboard with the SureType input method turned on. If you're using the SureType input method, even though most keys have more than one letter, you only have to press the letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to type the entire word. 1. Press the letter key once for each letter in a word. 2. Do any of the following: • To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. • To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap To perform this task, you must be using your BlackBerry smartphone in portrait view while using the reduced keyboard with the multi-tap input method turned on. User Guide Typing 161If you're using the multi-tap input method, your smartphone doesn't display a list of suggested words. You must press a key once to type the first letter on a key, and twice to type the second letter on the key. Do any of the following: • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. • To type the third letter on a key, press the letter key three times. • To type the fourth letter on a key, press the letter key four times. For example, to type run, you would press the R key three times, the U key twice, and the N key twice. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language. Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number. • If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save. Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. User Guide Typing 1622. Click Typing and Language > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Custom Dictionary. • To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. • To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. • To delete a word from the custom dictionary, highlight the word. Press the key > Delete. Stop adding items automatically to the custom dictionary 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Typing checkbox. 5. Clear the Names checkbox. 6. Change the Email field to Off. 7. Press the key > Save. Related information I have no Advanced Style Options, 0 Word substitution Depending on the display language that you use, this feature might not be supported. About word substitution Word substitution is designed to replace specific text that you type with preloaded word substitution entries. If you type text that can be replaced with a word substitution entry, the text changes after you press the Space key. Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry that replaces ttyl with talk to you later. User Guide Typing 163Related information Change or delete a word substitution entry, 164 Create a word substitution entry, 164 Undo a word substitution change If the word substitution feature changes a word that you don't want to change, you can undo the change. When you're typing, tap the key twice. Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Related information I have no Advanced Style Options, 0 Create a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Press the key > New. 4. In the Replace field, type the text to replace. 5. In the With field, do one of the following: • Type replacement text. • To insert a macro (for example, the current date or time), press the key > Insert Macro. 6. Do one of the following: • To capitalize the entry exactly as you typed it, change the Using field to Specified Case. • To capitalize the entry according to the context, change the Using field to SmartCase. 7. In the Language field, change the language. 8. Press the key > Save. Change or delete a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Highlight a word substitution entry. 4. Press the key. • To change the word substitution entry, click Edit. Change the entry. Press the key > Save. • To delete the word substitution entry, click Delete. User Guide Typing 164Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, or Turkish. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Related information I have no Advanced Style Options, 0 Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Spell Check. 3. Change one or more options. 4. Press the key > Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling. 2. Do any of the following: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. • To add the word to the custom dictionary, press the key > Add To Dictionary. • To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, 0 User Guide Typing 165Keyboard How to: Keyboard Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the screen, press the key on the top of your smartphone. • To unlock the screen, open the slider or press the key again. • To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key on the keyboard. Related information Set or change your smartphone password, 227 Important keys, 7 Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Virtual Keyboard Layout field. 4. Press the key > Save. Change the default keyboard for portrait view You can set your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Portrait Keyboard Type field. 4. Press the key > Save. User Guide Keyboard 166Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select or clear the Enable Virtual Keyboard Hide Bar checkbox. 4. Press the key > Save. Related information Hide the keyboard, 159 Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select the Key Tone checkbox. 4. Press the key > Save. Show or hide key indicators By default, when you tap a key on the touch screen keyboard, a dialog box briefly appears showing which key you tapped. You can change when these dialog boxes appear. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. In the Show Key Indicator drop-down list, select a setting. User Guide Keyboard 1674. Press the key > Save. Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number. • If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save. User Guide Keyboard 168Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your smartphone to your computer and open the BlackBerry Desktop Software. For more information about adding typing input and display languages, see the Help in the BlackBerry Desktop Software. Related information I can't find a display language on my smartphone, 0 Delete a language from your smartphone You can delete typing input or display languages that you don't use to increase the amount of storage space available on your BlackBerry smartphone. 1. On the home screen, click the Setup icon. 2. Click Languages and Input Methods. 3. Under Manage Languages and Input Methods, select the languages you want to keep. 4. Click Update. Any languages that you don't select are deleted from your smartphone. Change an input or display language In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software . 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. For each field, in the drop-down list, click the language that you want to use. User Guide Language 1694. Press the key > Save. Related information Add a language to your smartphone, 169 Use a shortcut for switching typing input languages When you use a shortcut to switch languages, your smartphone allows you to switch between the languages that you have set in the Input Language field. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. • To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to Alt-Enter. • To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to Shift-Space. 3. Press the key > Save. To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Use the language key to switch typing input languages You can use the language key to switch between the languages that you set in the Input Language field. You can use the language key only if you have multiple languages set in the Input Language field. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. Select the Virtual Keyboard Language Key checkbox. To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key is replaced by a key with the symbol most often used in your typing input language. Change which languages appear when you switch input languages 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language. 3. Beside Input Language, click Manage. 4. Select or clear the checkbox beside a language. 5. Click Save. User Guide Language 170Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 0 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. • To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox. 4. Press the key > Save. Related information The screen turns off, 32 Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 174 Screen display, 171 User Guide Screen display 171Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates. On the home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. • To show all hidden application icons, press the key > Show All Icons. • To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon. • To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide. • To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All. Related information My display changed, 0 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. • To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the key > Options. User Guide Screen display 1722. Change the Downloads Folder field. 3. Press the key > Save. Add, rename, or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save. • To delete a folder, highlight a folder. Press the key > Delete. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Related information Lock or unlock your smartphone, 21 Set the touch screen sensitivity You can set how sensitive the screen is to your touch. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. • If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number. • If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed. 3. Press the key > Save. Turn off pop-up menus You can stop pop-up menus from appearing when you touch and hold your finger on the screen. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Touchscreen Sensitivity. 3. Clear the Open Pop-up Menu on Touch-hold checkbox. 4. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. User Guide Screen display 1734. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World. Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information About downloading apps with the BlackBerry App World, 19 My display changed, 0 User Guide Screen display 174GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For more information about data service charges, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. • To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled. • To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming. • To turn off location data, in the Location Data section, change the Setting field to Disabled. • To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming. 3. Press the key > Save. Turn on GPS technology Depending on your BlackBerryฎ smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. User Guide GPS technology 1752. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location Off. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location. The longitude and latitude coordinates for your current location appear. User Guide GPS technology 176Compass How to: Compass View location on a map from the compass You can view the compass and your location on a map at the same time. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Location on Map. To return to the Compass application, press the key > Close. Navigate to a destination In order to perform this task, GPS technology must be turned on. You can use the Compass application to help you navigate by direction rather than by a driving route, for example, if you are in an area with no roads or if you are walking to your destination. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Set Destination. • To find your destination on the map, place the cursor on the map. • To search for a specific location, in the Search field, type the address or the latitude and longitude coordinates. Tap the destination. • To search for a point of interest, such as a business or landmark, in the Search field, type the information for the point of interest. Tap the destination. The compass displays the direction of the destination. To clear the destination from the compass, press the key > Clear Destination. Related information Turn on GPS technology, 175 Turn on GPS technology Depending on your BlackBerryฎ smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. User Guide Compass 177To turn off GPS technology, change the Location Services field to Location Off. Calibrate the compass manually When "Calibration required" appears at the bottom of the screen, you should calibrate the compass manually for a more accurate compass reading. 1. On the home screen or in the Applications folder, click the Compass icon. 2. Press the key > Calibration. 3. Flip and tilt your BlackBerry smartphone until it vibrates. User Guide Compass 178Maps How to: Maps Find a location or contact on a map 1. On the home screen, click the Maps icon. 2. Press the key > Find a location. • To search for a location or contact, in the Find a store, cafe, etc. field, type the location name or contact name. • To find a new location, in the Find an address field, type an address. 3. Press the key on the keyboard. 4. In the search results list, highlight the location or contact. • To view all locations near you on a map, press the key > View All on Map. • To view a single location near you on a map, press the key > View on Map. • To call a location or contact, press the key > Call. • To get directions to a location or contact, press the key > Navigate to Here. • To view contact information for a location or contact, press the key > Display Details. Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions. 3. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location. • To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a favorite location, click the location address. • To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map. • To specify a location or contact, set the Start field to Find Location. In the Find a store, caf้, etc. field, type the information for the location or contact. Press the key on the keyboard. Click a location or contact. • To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type the address. Press the key on the keyboard. Click the location. • To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location. 4. Repeat step 3 to specify an ending location. 5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK. 6. Click Search. User Guide Maps 179• To view your route on a map, press the key > View on Map. • To reverse the list of directions, press the key > Reverse Directions. Related information Find a location or contact on a map, 179 Add a location to your list of favorites, 181 Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. 2. On a map, press the > Clear Map. View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map. 1. Do one of the following: • To send a location you are viewing on a map, press the key. • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Copy Location. To paste the location, press the key > Paste. User Guide Maps 180Pan a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode. 3. On the screen, swipe in any direction. Zoom in to or out from a map 1. On the Home screen, click the Maps icon. 2. If your smartphone is in pan mode, press the key > Zoom Mode. 3. Do one of the following: • To zoom in, on the screen, slide your fingers together. • To zoom to a point on a map, press the key > Zoom to Point. • To zoom out, on the screen, slide your fingers apart. Add a location to your list of favorites 1. On the Home screen, click the Maps icon. 2. View a location on a map. 3. Press the key > Add as Favorite > OK. To view the list of your favorite locations, press the key > Favorites. Related information Find a location or contact on a map, 179 Change the information for a location in your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites. 3. Highlight a location. 4. Press the key > Edit Favorite. 5. Do any of the following: • In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the key > Favorites. 3. Highlight a location. User Guide Maps 1814. Press the key > Remove as Favorite. 5. Click Yes. User Guide Maps 182Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message. There are also shortcuts for most applications that can help you to perform common tasks quickly. Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To optimize the performance of your smartphone, try to close applications when you are finished with them. Related information Tips and shortcuts, 34 Close an app so that it is not running in the background, 184 Keep an application running in the background and switch to another application, 184 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone. 1. Do one of the following: • From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID. • If you are prompted on your smartphone, click Create New. 2. Complete the instructions on the screen. Change your BlackBerry ID information You can change your user name, display name, security question and answer, and password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > BlackBerry ID. 3. Change the fields. 4. Press the key > Save. You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid. User Guide Applications 183Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. • To return to the Home screen if you are not on a call, press the key. • To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click the Home icon. Note: If you press the key while you are on a call, you will end the call even if you have switched to another application. Related information Close an app so that it is not running in the background, 184 About multitasking, 183 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. Click an application icon. 3. In the app, do one of the following: • Press the key > Close. • Press the key. If necessary, continue to press the key until the home screen appears. Related information Keep an application running in the background and switch to another application, 184 About multitasking, 183 Require your smartphone password before adding an app To perform this task, you must have set a BlackBerry smartphone password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Prompt on Application Install check box. 4. Press the key > Save. Related information Set or change your smartphone password, 227 View properties for an application 1. On the Home screen or in a folder, click the Options icon. User Guide Applications 1842. Click Device > Application Management. 3. Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes. User Guide Applications 185BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You can't use your smartphone or make emergency calls when the update is in progress. Depending on your wireless service provider or administrator, you can update your BlackBerry Device Software over the wireless network, from a website, or using the BlackBerry Desktop Software. If you download an update to your smartphone over the wireless network, extra fees might apply depending on wireless service provider. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Update the BlackBerry Device Software You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. Do not remove the battery while the update is in progress. If encryption is turned on, you might need to type your password at various times during the installation process. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. Do one of the following: • To update your software over the wireless network, on the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. • To update your software using the BlackBerry Desktop Software, from your computer, open the BlackBerry Desktop Software. Connect your smartphone to your computer. • To update your software using a website, from your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. 2. Complete the instructions on the screen. User Guide BlackBerry Device Software 186If you updated your software over the wireless network, to delete the previous version of software that is temporarily stored on your smartphone, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. Press the key > View Result. Press the key > Delete Downgrade Data. Related information About backing up and restoring smartphone data, 134 I can't update the BlackBerry Device Software over the wireless network, 0 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 0 BlackBerry Device Software, 186 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade. • To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click Perform Downgrade. Follow the instructions on the screen. Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space. User Guide BlackBerry Device Software 187Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. User Guide Manage Connections 188• To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. • To check the status of a network connection, click Service Status. Related information I can't connect to the mobile network, 0 I can't connect to a Wi-Fi network, 0 Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on airplane mode, click All Off. • To turn off airplane mode, click Restore Connections. Related information Turn on or turn off data service or set roaming options, 190 Turn on, turn off, or check the status of a network connection, 188 Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, the triangular roaming indicator appears at the top of the home screen. If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider. Switch wireless networks manually To switch wireless networks manually, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. User Guide Manage Connections 1895. Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related information I can't connect to the mobile network, 0 Connect to a GSM or UMTS network If your BlackBerry smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. 1. Insert a SIM card into your smartphone. For more information about inserting a SIM card, see the printed documentation that came with your smartphone. 2. In the dialog box that appears, click Yes. Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Do one of the following: • To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 0 Data service unavailable, 0 Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. • To connect to CDMA networks only, set the Network Technology field to 3G. • To connect to either a GSM or CDMA network, set the Network Technology field to Global. • To connect to GSM networks only, set the Network Technology field to GSM/UMTS. To optimize network coverage, set the Network Mode field to one of the following: 2G & 3G or 2G & 3G/4G or 2G & 3G/H+. The options that appear in the Network Mode field depend on your wireless service provider. 3. Press the key > Close. User Guide Manage Connections 190Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks. Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Press the key > Add Network. • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Delete. 6. Press the key > Close. User Guide Manage Connections 191Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > My Preferred Network List. 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Mode field. 4. Press the key > Close. Related information I can't connect to the mobile network, 0 Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. User Guide Manage Connections 192Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You're connected to a mobile network and you can access features such as email messaging and Internet browsing. If you don't see one of the indicators, you might be in an area of reduced wireless coverage where some features aren't available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, or you're connected to a Wi-Fi network, but you can't access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you're connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you're not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. User Guide Manage Connections 193How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on a network connection, select the checkbox beside a connection type. • To turn off a network connection, clear the checkbox beside a connection type. • To turn on the network connections that were turned on previously, click Restore Connections. • To check the status of a network connection, click Service Status. Related information I can't connect to the mobile network, 0 I can't connect to a Wi-Fi network, 0 Connect to a Wi-Fi network About connecting to a Wi-Fi network Your BlackBerry smartphone can use the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own account online and log in manually. If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. User Guide Manage Connections 1942. Click Wi-Fi Network. 3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only checkbox. 4. Click the Wi-Fi network that you want to connect to. 5. If the Wi-Fi network requires authentication, type the password for the network. The name of the Wi-Fi network appears at the top of the home screen. Related information I can't connect to a Wi-Fi network, 0 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network without entering a long password. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other ways to connect > Wi-Fi Protected Setup (WPS). • To use the Wi-Fi Protected Setup button on your router or access point, click Press button on router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start. • To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Other Ways to Connect > Manually Connect to Network. 3. In the SSID field, type the name of the Wi-Fi network. 4. Click Next. 5. In the Security Type field, click the Wi-Fi network security type and provide any requested information. 6. Click Save and Connect. Related information Options for saved Wi-Fi networks, 196 I can't connect to a Wi-Fi network, 0 Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key. • To change options for the saved network, click Edit. Change the options. Click Save. User Guide Manage Connections 195• To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location. • To delete the saved network, click Delete. Related information Options for saved Wi-Fi networks, 196 Prevent your smartphone from connecting to a saved Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key > Disable. Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you're within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. Press the key > Options. • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you don't know the network type, don't change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access point handover Set whether your smartphone remains connected to the Wi-Fi network when you move between wireless access points. User Guide Manage Connections 196Option Description VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network. IP Address Type the IP address for your smartphone. Subnet mask Type the subnet mask for the wireless access point that your smartphone should connect to. Primary DNS Type the primary DNS that your smartphone should connect to. Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway address Type the default gateway IP address that your smartphone should connect to. Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Description Passphrase If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username If necessary, type the user name that you use to connect to the Wi-Fi network. Password If necessary, type the password that you use to connect to the Wi-Fi network. CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network. User Guide Manage Connections 197Option Description Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Set whether you use a hardware token to connect to the Wi-Fi network. Server subject If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. Wi-Fi calling About Wi-Fi calling If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. You can use the Wi-Fi network to make and receive calls in areas where you have a Wi-Fi connection to the Internet, even if you have limited or no mobile network coverage. For more information about Wi-Fi calling, contact your wireless service provider. Change your Wi-Fi calling preferences 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Preferred Network for Calls field. 4. Press the key > Save. Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Email Report or PIN Report. User Guide Manage Connections 198Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the key > Troubleshoot > Wi-Fi Diagnostics. 4. Press the key > Options. • To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. • To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Permission Description USB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Bluetooth Set whether third-party applications can use Bluetooth connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Related information Third-party application control, 248 About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network. User Guide Manage Connections 199Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you're using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You're connected to a mobile network and you can access features such as email messaging and Internet browsing. If you don't see one of the indicators, you might be in an area of reduced wireless coverage where some features aren't available (you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You're in an area of no wireless coverage. The connection to the mobile network is turned off. You're connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi network, or you're connected to a Wi-Fi network, but you can't access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you're connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you're not connected to a Bluetooth enabled device. Related information About emergency calls and Emergency Callback Mode, 48 User Guide Manage Connections 200Mobile Hotspot mode How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode. When you turn on Wi-Fi mode, you can connect your smartphone to a Wi-Fi network to access an Internet connection. You can only connect to an external Wi-Fi network, such as your home network or office network, while in Wi-Fi mode. When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For example, if you are traveling, you can connect your smartphone with your laptop and use your smartphone's Mobile Hotspot mode to access the Internet on your laptop. If your smartphone is connected to a CDMA network, when you make or receive a call, your smartphone suspends your Mobile Hotspot session until you end the call. Your Mobile Hotspot session resumes when your call ends. While Mobile Hotspot mode is turned on, you might not be able to send messages from your smartphone. Messages you send while your smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode. Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at www.blackberry.com/docs/smartphones. Turn on or turn off Mobile Hotspot mode To perform this task, you must turn on your BlackBerry smartphone's Mobile Network connection and Wi-Fi connection. The first time you turn on Mobile Hotspot mode, your smartphone might prompt you to activate your Mobile Hotspot account, and set a password for use with your Mobile Hotspot account. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on Mobile Hotspot mode, select the Mobile Hotspot checkbox. • To turn off Mobile Hotspot mode, clear the Mobile Hotspot checkbox. When Mobile Hotspot mode is turned on, the indicator appears in the connections area at the top of the home screen. Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact your wireless service provider. Depending on your wireless service provider, you might be able to enter up to two APNs. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. User Guide Mobile Hotspot mode 2012. Select the Mobile Hotspot checkbox. 3. If necessary, enter the APN name and APN login information for each of your APNs. 4. Click OK. Stop connected devices from exchanging data By default, devices that are connected to your mobile hotspot can send data to each other. For example, if you and a friend have your laptops connected to your mobile hotspot, you could play a game together. If your BlackBerry smartphone uses a BlackBerry Enterprise Server, depending on the options your administrator sets, you might not be able to exchange data with connected devices. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot > Options. 3. Clear the Allow connected devices to exchange data with each other checkbox. Mobile Hotspot mode options View information about your mobile hotspot You can check the duration of your mobile hotspot session, the names of the devices that are connected to your mobile hotspot, and how much data is being transferred to the connected devices. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot. Related information Change the amount of time before Mobile Hotspot mode turns off, 202 Change your mobile hotspot name You can name your mobile hotspot so that other Wi-Fi enabled device users can see the name when they try to connect to your mobile hotspot. When you turn on Mobile Hotspot mode, the name of your mobile hotspot appears in the connections area at the top of the home screen. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot > Options. 3. In the Network Name (SSID) field, type a name for your mobile hotspot. Change the amount of time before Mobile Hotspot mode turns off By default, if your BlackBerry smartphone isn't connected to a power outlet and your smartphone and the other devices that are connected to your mobile hotspot are inactive for 15 minutes, Mobile Hotspot mode turns off automatically to conserve battery power. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot > Options. 3. Change the Auto Shutoff Timer field. User Guide Mobile Hotspot mode 202Prevent additional devices from connecting to your mobile hotspot 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot. 3. Select the Don't allow any more devices to connect checkbox. View information about a connected device You can view a connected device's name, MAC address, IP address and band. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot. 3. In the Wi-Fi Devices Connected section, highlight a device. 4. Press the key > Details. About using Bluetooth technology in Mobile Hotspot mode When you turn on Mobile Hotspot mode, your BlackBerry smartphone can use Bluetooth technology to connect to wireless devices, or BlackBerry PlayBook tablets using BlackBerry Bridge. When Mobile Hotspot mode is turned on, you can only connect to Bluetooth devices with Handsfree, Headset, Serial Port, and Dial-Up Networking Bluetooth profiles. Related information Bluetooth profiles, 208 Mobile Hotspot diagnostic reports Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot. 3. Press the key > Diagnostics. 4. Press the key > Email Report. Related information Set options for Mobile Hotspot diagnostic reports, 203 Set options for Mobile Hotspot diagnostic reports When you set options for Mobile Hotspot diagnostic reports, if you set a default recipient, each time that you submit a Mobile Hotspot diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot. 3. Press the key > Diagnostics. 4. Press the key > Options. • To include advanced data in Mobile Hotspot diagnostic reports, change the Display Mode field to Advanced. User Guide Mobile Hotspot mode 203• To set a default recipient for Mobile Hotspot diagnostic reports, type the contact information. 5. Press the key > Save. Related information Submit a Mobile Hotspot diagnostic report, 203 User Guide Mobile Hotspot mode 204Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear. When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. • To turn on Bluetooth technology, select the Bluetooth checkbox. • To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following: • If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. User Guide Bluetooth technology 205• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information My list of paired Bluetooth devices doesn't appear, 0 Turn on or turn off Bluetooth technology, 205 I can't pair with a Bluetooth enabled device, 32 I can't share contacts with a paired Bluetooth enabled device, 0 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled device. • To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same number appears in the dialog boxes on both paired devices. • To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 205 I can't pair with a Bluetooth enabled device, 32 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetoothฎ technology. During a call, press the key > Activate . Related information Turn on or turn off Bluetooth technology, 205 Share contacts with a paired Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled car kit. 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 0 User Guide Bluetooth technology 206I lose my connection with a Bluetooth enabled car kit, 0 Set which contacts are available to share with a Bluetooth enabled car kit, 209 Send a file To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information Change the video size and format, 111 I can't attach a file to a text message, 0 Send contact cards using Bluetooth technology Contact cards sent using Bluetooth technology are automatically saved in the contact list of the receiving smartphone. 1. On the home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. Rename or delete a paired Bluetooth enabled device To perform this task, you must turn on Bluetoothฎ technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. • To rename the device, press the key > Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the key > Save. • To delete the device, press the key> Delete Device. Make your smartphone discoverable If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. • To make your smartphone discoverable, set the Discoverable field to Yes. • To make your smartphone discoverable for 2 minutes only, set the Discoverable field to 2 Minutes. After 2 minutes, the Discoverable field switches to No automatically. User Guide Bluetooth technology 207Related information I can't pair with a Bluetooth enabled device, 32 Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone. Data Transfer This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Dial-Up Networking (DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. Headset (HSP) This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile. Message Access Profile (MAP) This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. Serial Port Profile This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. SIM Access If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone. User Guide Bluetooth technology 208Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server. Turn off a Bluetooth profile 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Services section, clear the checkbox beside one or more Bluetooth profiles. 5. Press the key > Save. Related information Bluetooth profiles, 208 Set which contacts are available to share with a Bluetooth enabled car kit 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. • To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device, in the Contacts Transfer field, click Disabled. • To allow your smartphone to share all contacts with a Bluetooth enabled device, in the Contacts Transfer field, click All. • To allow your smartphone to share only the contacts that you have recently had contact with, in the Contacts Transfer field, click Hotlist. • To allow your smartphone to share only contacts in one or more categories, in the Contacts Transfer field, click Selected. To select which categories to share, click Edit. Select the checkbox next to each category you want to share. Related information Share contacts with a paired Bluetooth enabled car kit, 206 Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Change the Contacts Transfer field. 5. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. User Guide Bluetooth technology 209Related information Create a category for contacts, tasks, or memos, 145 Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the key > Save. Change the pairing name for your BlackBerry smartphone 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a name for your BlackBerry smartphone. 5. Press the key > Save. Turn off or turn on the Bluetooth connection notification 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. • To turn off the Bluetooth connection notification, clear the LED Connection Indicator checkbox. • To turn on the Bluetooth connection notification, selet the LED Connection Indicator checkbox. 4. Press the key > Save. Turn off the prompt that appears when connecting or pairing 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the key > Device Properties. 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). User Guide Bluetooth technology 210For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > MAP Options. 4. Select the checkbox beside one or more message types. Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth enabled device must support data encryption. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Select the Encryption checkbox. 5. Press the key > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save. User Guide Bluetooth technology 211Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on. Set up a new dock The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the configuration screen will remain open. 1. In the Smart dock dialog box, click Configure. 2. In the Dock Name field, type a name for your dock profile. • To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an application. • To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound profile. • To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list, click On or Off. • To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or Off. • To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click On or Off. 3. Press the key > Save. Change a dock profile To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. User Guide Smart accessories 2123. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Highlight a dock profile. 4. Press the key > Delete. User Guide Smart accessories 213Power and battery How to: Power and battery Set your smartphone to turn on and turn off automatically You can set your BlackBerry smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3. In the Weekday or Weekend section, select the Enabled checkbox. 4. Specify the times when your smartphone should turn on and turn off on weekdays and weekends. 5. Press the key > Save. Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key. • If you have set your smartphone to turn on and turn off automatically at specific times, on the home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Reset your smartphone Remove and reinsert the battery. Check the battery power level 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Close apps when you're finished with them. In an app, press the key and click Close or Exit. User Guide Power and battery 214Turn off network connections you aren't using. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox. Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Optionsicon. Click Device > Auto On/Off. Close browser tabs you aren't using. In the browser, press the key > Tabs. Highlight a tab and click the icon. Set backlighting to remain on for a shorter period, and lower its brightness. On the home screen or in a folder, click the Optionsicon. Click Display > Screen Display. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts. Delete the previous text from a reply message. When you are replying to a message, press the key > Delete Original Text. Change how often podcast or social feed applications refresh content. Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application. If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Related information Delete the original text from a reply message, 70 Change your ring tone, notifiers, reminders, or alerts, 21 Set options for backlighting, 171 Set your smartphone to turn on and turn off automatically, 214 Turn on, turn off, or check the status of a network connection, 188 User Guide Power and battery 215Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. Supported media cards Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Turn on or turn off USB mass storage mode If your BlackBerry smartphone is connected to your computer with a USB cable but doesn't appear as a drive on your computer, you may have to turn on USB mass storage mode. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Enable USB Mass Storage. 4. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer. To turn off USB mass storage mode, press the key > Disconnect. User Guide Storage space and media cards 216Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone. If your email account uses a BlackBerryฎ Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Save Data. • To back up smartphone data including email, select the Save emails checkbox. • To back up smartphone data excluding email, clear the Save emails checkbox. 3. Click Continue. 4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save. Related information Restore smartphone data from your media card, 217 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. 3. In the Password field, enter the password you set when you backed up your smartphone data. 4. Click Enter. Related information Back up smartphone data to your media card, 217 Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Repair. 4. Complete the instructions on the screen. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 0 User Guide Storage space and media cards 217Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the key > Format. 4. Complete the instructions on the screen. Related information Delete smartphone data, third-party applications, or media card files, 229 Back up smartphone data to your media card, 217 About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data. When compression is turned on, your smartphone can compress your data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it. About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. Related information Turn on encryption, 218 Turn on encryption To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone. Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. User Guide Storage space and media cards 218You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. • To encrypt files using your smartphone password, change the Mode field to Device Password. • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox. Related information About file encryption, 218 View the amount of available storage space on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use. User Guide Storage space and media cards 219Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous search results. 1. On the home screen, click the icon. 2. Type your search terms. To stop a search, press the key twice. Related information Change what happens when you type on the Home screen, 0 Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. 1. On the home screen, click the icon. 2. Click the icon. 3. Say your search terms. To stop a search, press the key twice. Related information Change the language for voice enabled search, 221 Change search options 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Search. • To clear search history, click Delete Search History. • To turn off search history, clear the Show Search History checkbox. • To turn off web suggestions, clear the Show Web Suggestions checkbox. • To change which applications your BlackBerry smartphone searches, in the Data Sources section, select or clear the checkbox beside one or more applications. User Guide Search 2203. Press the key > Save. Change the language for voice enabled search 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. 3. Change the Voice Enabled Language field. 4. Press the key > Save. Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the home screen, click the Messages icon. • To search for messages based on the subject, highlight a message. Press the key > Search by > Subject. • To search for messages based on the sender, highlight a message. Press the key > Search by > Sender. • To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. • To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your message search results, 222 Message search criteria, 221 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name. Appears in Change the type of address field that your smartphone should search in for the name or email address. User Guide Search 221Field Description Subject Specify one or more words that your smartphone should search for in the subject of messages. Message Specify one or more words that your smartphone should search for in the body of messages. Include Encrypted Messages Specify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages. Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages. Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available search results, click Get More Results. • To add the message that you highlighted to your message inbox, click Add. • To add all the messages from the search results to your message inbox, click Add All. • To delete the search results, click Delete Search. • To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. View, change, or delete a saved search 1. On the home screen, click the Messages icon. 2. Press the key > Search by > Advanced. 3. Press the key. • To view a list of saved searches, click Recall. User Guide Search 222• To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press the key > Save. • To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. • To search for a contact in your contact list, type all or part of a contact's name. • To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. • To view information for a contact, click View. • To add a contact from your organization's contact list to your contact list, click Add to Contacts. • To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. • To view the next 20 matches in your organization's contact list, click Get More Results. • To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. • To delete the search results after you have searched your organization's contact list, click Delete Lookup. • To start a new search when you are searching your organization's contact list, click Lookup. Related information Change how contact names appear in Remote Lookup results, 149 User Guide Search 223SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > New. 3. Type the contact information. 4. Press the key > Save. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Copy a contact from your contact list to your SIM card 1. In the contact list, click a contact. 2. Highlight a phone number. 3. Press the key > Copy to SIM Phone Book. 4. Press the key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. User Guide SIM card 224Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. 1. Insert a new SIM card into your smartphone or switch your SIM card. 2. On the home screen, click the Contacts icon. 3. When prompted to sign up for contact backup service, select Yes. • To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete. • To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete. 4. Click Next. Change or delete SIM card contacts 1. On the home screen, click the Contacts icon. 2. Press the key > SIM Phone Book. 3. Highlight a contact. • To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save. • To delete a SIM card contact, press the key > Delete. • To delete all SIM card contacts, press the key > Delete All. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. User Guide SIM card 225Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone number. 4. Press the key > Edit SIM Phone Number. 5. Type a display name for the phone number. 6. Press the key on the keyboard. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Enable Security. 4. Type your SIM card PIN code. 5. Press the key on the keyboard. Change the SIM card PIN code 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Change PIN2 Code. User Guide SIM card 226Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information My smartphone prompts me to make an emergency call when I type a password, 0 Set or change your smartphone password, 227 I forget my smartphone password, 31 Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. • To set a password, click Set Password. • To change your password, click Change Password. 3. Type a password. 4. Press the key > Save. To turn off your smartphone password, clear the Enable checkbox. Related information Lock or unlock your smartphone, 21 About backing up and restoring smartphone data, 134 User Guide Security 227Require your smartphone password before adding an app, 184 About the smartphone password, 227 I forget my smartphone password, 31 Delete smartphone data, third-party applications, or media card files, 229 Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the screen, press the key on the top of your smartphone. • To unlock the screen, open the slider or press the key again. • To lock your smartphone with a password, on the home screen or in a folder, click the icon. • To unlock your smartphone, enter your password. Press the key on the keyboard. Related information Set or change your smartphone password, 227 Important keys, 7 Change when your smartphone locks automatically with a password Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. • To change the amount of time that passes before your smartphone locks automatically, change the Lock After field. • To lock your smartphone when you insert it into a holster, select the Lock Handheld Upon Holstering checkbox. 3. Press the key > Save. Related information Turn on or turn off dialing from the lock screen, 57 Set a limit for smartphone password attempts 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Change the Number of Password Attempts field. 4. Press the key > Save. User Guide Security 228Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Wipe. • To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc checkbox. • To delete all third-party applications that you have added, select the User Installed Applications checkbox. • To delete all files from your media card, select the Media Card checkbox. 3. Type blackberry. 4. Click Wipe Data. If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service, to prevent messages from this account from being sent to your smartphone, contact your wireless service provider to disassociate the account from your smartphone. Related information Format your media card or built-in media storage, 218 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols. Add, change, or delete a password that is saved in the Password Keeper On the home screen or in the Applications folder, click the Password Keeper icon. • To add a password, press the key > New. Type the password information. Press the key > Save. • To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save. • To delete a password, highlight a password. Press the key > Delete. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. User Guide Security 229Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3. Change the Password Attempts field. 4. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. 3. In the Password Entries section, clear the Allow Clipboard Copy checkbox. 4. Press the key > Save. Hide or show passwords in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. • To hide passwords in the Password Keeper, clear the Show Password checkbox. • To show passwords in the Password Keeper again, select the Show Password checkbox. 3. Press the key > Save. Generate a random password 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. If necessary, change the criteria for generating random passwords by doing any of the following: • Press the key > Options. Change the Length field. • Press the key > Options. Select or clear the Include Alpha, Include Numbers, or Include Symbols checkboxes. 3. Press the key > New. 4. Press the key > Random Password. 5. Press the key > Save. User Guide Security 230Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data. You can also encrypt the files on your media card using your smartphone password, an encryption key that your smartphone generates, or both. Your smartphone decrypts data as you access it. If you encrypt the files on your media card using an encryption key that your smartphone generates, you can only access the files when the media card is inserted into your smartphone. If you encrypt the files using your smartphone password, you can access the files in any smartphone that you insert your media card into, as long as you know the smartphone password that was used to protect the files. If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your smartphone password and also connect your smartphone to your smart card reader. Turn on encryption To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone. Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data and files on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card, in the Media Card section, select the Encrypt checkbox and do one of the following: • To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. • To encrypt files using your smartphone password, change the Mode field to Device Password. • To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password & Device Key. 5. Press the key > Save. To stop encrypting data and files on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files on your media card, in the Media Card section, clear the Encrypt checkbox. Related information About file encryption, 218 User Guide Security 231Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Select the Two-factor Protection checkbox. 4. Press the key > Save. Generate an encryption key To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service. 4. Press the key. 5. Click Regenerate Encryption Key. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: • When you insert your smartphone in a holster User Guide Security 232• When you do not use your smartphone for a specified period of time • When you synchronize with your computer • When you change the time or the time zone for your smartphone • When you lock your smartphone Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Enable checkbox. 4. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. • To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox. • To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 3. Press the key > Save. Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean. Create a shortcut for the memory cleaning application 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox. 4. Press the key > Save. The Memory Cleaner icon appears on the home screen or in the Applications folder. User Guide Security 233Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your smartphone and added to your certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate. About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment with the PGP Universal Server might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone. Your smartphone supports RSA, DSA, and Diffie-Hellman keys. About the trust status of certificates and PGP keys When you view the details for a certificate or key, you can view the trust status of the item. Depending on your adminstrator, you can change the trust status of a certificate or PGP key. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone). A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist). Related information Change the trust status of a certificate or PGP key, 238 Certificate and PGP key basics Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server If you are enrolled with the PGP Universal Server, you can't download PGP keys manually. 1. On the home screen or in a folder, click the Options icon. User Guide Security 2342. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Specify the search criteria. 5. Press the key > Search. 6. Click a certificate. 7. Click Add To Key Store. Related information I can't download a certificate or PGP key from an LDAP-enabled server, 0 Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment. 2. Click Enroll or Re-enroll. 3. If necessary, type the credentials that your administrator gave you. Related information I can't download a certificate or PGP key from an LDAP-enabled server, 0 Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys. Import a certificate or PGP key that is saved on your smartphone 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and click a certificate or PGP key. 3. Select the certificate or PGP key. 4. Press the key > Import Certificate or Import PGP Key. • To view the certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. • To trust the certificate or PGP key, highlight the certificate or PGP key. Press the key > Trust Certificate or Trust PGP Key. Import certificates or PGP keys from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. User Guide Security 2353. Press the key > Import Media Card Certs or Import Media Card PGP Keys. 4. Select the certificates or PGP keys you want to import. 5. Press the key > Import Certificates or Import PGP keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. • To send a certificate or PGP key, press the key > Send via Email or Send via PIN. • To delete a certificate or PGP key, press the key > Delete. View details for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Click a certificate or PGP key. View one type of certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key. 4. Click one of the following menu items: • Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates. User Guide Security 236View the certificate chain for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain. Certificate and PGP key statuses Status indicators for certificates and certificate authority profiles Status indicators for certificates Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or can't be verified. Status indicators for certificate authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. User Guide Security 237PGP key status indicators Indicator Description The PGP key has a corresponding private key that is stored on your BlackBerry smartphone. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a certificate, certificate chain, or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the key > Fetch Status or Fetch Chain Status. Change the trust status of a certificate or PGP key Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the key > Trust or Distrust. 5. If you are trusting a certificate with a certificate chain, do one of the following: • To trust only the highlighted certificate, click Selected Certificate. • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Related information About the trust status of certificates and PGP keys, 234 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the key > Revoke > Yes. 5. Change the Reason field. User Guide Security 2386. Click OK. To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Superseded A new PGP key is replacing an existing PGP key. Key Compromise A person who is not the key subject might have discovered the private key value. Key Retired The PGP key is no longer used. User ID Invalid The user information for the PGP key is not valid. Certificate and PGP key options Change the display name for a certificate or PGP key 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Highlight a certificate or PGP key. 4. Press the key > Change Label. 5. Type a display name for the certificate or PGP key. 6. Click OK. User Guide Security 239Turn off prompts that appear when you add a certificate or PGP key to the key store 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates or PGP keys. 3. Press the key > Fetch Certificates or Fetch PGP Keys. 4. Press the key > Options. • To download the revocation status of a certificate or PGP key when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate or PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. • To turn off the display name prompt, clear the Prompt for Label checkbox. 5. Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the key > Show Others' Certificates. 4. Highlight a certificate. 5. Press the key > Associate Addresses. 6. Press the key > Add Address. 7. Do one of the following: • Click a contact. • Click Use Once. Type an email address. Press the key on the keyboard. 8. Press the key > Save. Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 4. Press the key > Save. User Guide Security 240Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. Certificate servers Add or delete a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. • To add a new certificate server, press the key > New Server. Add the connection information for the certificate server. Press the key > Save. • To delete a certificate server, highlight a certificate server. Press the key > Delete. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Edit. 5. Change the connection information for the certificate server. 6. Press the key > Save. Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. User Guide Security 241Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server. Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network. The default port number is 389. Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server. Key store About the key store The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificates that are included in the BlackBerry Desktop Software • Certificates that you download from an LDAP-enabled server or DSML-enabled server • PGP public keys that you download from an LDAP-enabled server • Certificates or PGP public keys that you import from your smartphone or a media card • Certificates or PGP public keys that you add from a message To access items in the key store, you must enter a key store password. If you exceed the number of allowed password attempts, all your smartphone data is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Security 242Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Press the key > Change Key Store Password. Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Use Device Password as Key Store Password field to Yes. 4. Press the key > Save. Change when your smartphone deletes the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password. Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Select the Add Certificate Email to Contacts checkbox. 4. Press the key > Save. Change the service that your smartphone uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to download certificates. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Certificate Service field. 4. Press the key > Save. User Guide Security 243Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. In the Certificate Status section, change the Expires After field. 4. Press the key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Accept Unverified CRLs checkbox. 4. Press the key > Save. Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can't verify. Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone. If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone. User Guide Security 244You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a different authentication option. If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. • To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. 3. Press the key > Save. Import a certificate from a smart card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the key > Import Smart Card Certs. 4. Enter your smart card password. 5. Select the checkbox beside a certificate. 6. Click OK. 7. Enter your key store password. 8. Click OK. Lock your smartphone when you remove your smart card from your smart card reader 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart Card. 4. Select the Lock On Card Removal checkbox. 5. Press the key > Save. Related information I can't unlock my smartphone using my smart card, 0 User Guide Security 245About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone. Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerryฎ smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart Card. 4. Clear the Smart Password Entry checkbox. 5. Press the key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Clear the LED Session Indicator checkbox. 4. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox. Prerequisites: Using authentication certificates • Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed. • You must have imported a certificate from your smart card that you can use for signing and verification. • You must turn on advanced authentication. • You must have set a smartphone password. • You must have the smart card password that you received with your smart card. User Guide Security 246Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerryฎ smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. If necessary, change the User Authenticator field to Smart card. 4. Change the Authentication Certificate field. 5. Press the key > Save. To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None. Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerryฎ smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Password. 3. If necessary, change the User Authenticator field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Select the PIN Caching checkbox. 4. Press the key > Save. Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might add a VPN profile to your BlackBerry smartphone automatically and you might have more than one VPN profile on your smartphone. For more information about VPN profiles, contact your administrator. User Guide Security 247About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. For more information about software tokens, contact your administrator. View the IT policies that have been set by your administrator If your BlackBerry smartphone is associated with a BlackBerry Enterprise Server, your administrator might set options that determine the features and settings that are available on your smartphone. For example, your administrator might set a policy on your smartphone that requires you to use a password. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information > View IT Policy > IT Policy Details. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Press the key > Verify Security Software. Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or track your location. Some applications require specific permissions to work. If you have added a third-party application to your smartphone, your smartphone is designed to prevent the application from sending or receiving data without your knowledge. The first time that you open a third-party application, you might be prompted to trust the application or to set permissions for it. If you trust the application, your smartphone sets most permissions for the application to Allow. You can change the permissions for a specific application or all applications in the smartphone options. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Options icon. User Guide Security 2482. Click Device > Application Management. • To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. • To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. In the Connections, Interactions, or User Data section, press the key > Expand. 4. Change the permission fields. 5. Press the key > Save. Related information Interaction permissions for third-party applications, 250 Data permissions for third-party applications, 251 Reset connection permissions for third-party applications 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Press the key > Edit Default Permissions. 4. Press the key > Reset All Firewall Prompts. 5. Press the key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerryฎ smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application To get the user name and password for the APN, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > TCP IP. 3. Type the APN information. 4. Press the key > Save. Turn on safe mode When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the key as the smartphone is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. User Guide Security 249Turn off a prompt for a third-party application connection 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Highlight a third-party application. 4. Press the key > Edit Permissions > Prompt Exceptions. • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain. • To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain. 5. Press the key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options. Media Specify whether third-party applications can access media files on your smartphone. Application Management Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes Specify whether your smartphone can use third-party applications as a source for customized themes. Input Simulation Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Browser Filtering Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser. Recording Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Security Timer Reset Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. User Guide Security 250Permission Description Display Information While Locked Specify whether third-party applications can display information while your smartphone is locked. Related information Set permissions for a third-party application, 248 Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software. Security Data Set whether third-party applications can access certificates or keys in the key store on your smartphone. Secure Element Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element. Related information Set permissions for a third-party application, 248 Connection permissions for third-party applications Permission Description USB Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Bluetooth Set whether third-party applications can use Bluetooth connections. Phone Set whether third-party applications can make calls or access call logs. Location Data Set whether third-party applications can use your GPS location information. User Guide Security 251Permission Description Server Network Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Related information Third-party application control, 248 User Guide Security 252Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Service Book. 3. Highlight a service book. 4. Press the key. • To accept a service book, click Accept. • To delete a service book, click Delete. • To restore a service book, click Undelete. Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4. Press the key > Run. Related information I can't run or submit a diagnostic report, 254 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the key > Diagnostics Test. 4. Press the key > Options.. 5. Type the contact information. 6. Press the key > Save. User Guide Service books and diagnostic reports 253Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space. I can't run or submit a diagnostic report Try the following actions: • Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps. • Verify that your BlackBerryฎ smartphone is connected to the wireless network. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run a diagnostic report, 253 User Guide Service books and diagnostic reports 254Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or on your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on. 1. On the home screen, click the Messages icon. 2. Press the key > Reconcile Now. Related information About synchronization and reconciliation, 134 Some characters in calendar entries don't appear correctly after synchronization, 0 Turn on or turn off wireless email reconciliation, 75 Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save. User Guide Synchronization 255Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer, the organizer data on your computer takes precedence over the organizer data on your smartphone. 1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options. 2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Turn on or turn off wireless email reconciliation You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone. 1. On the home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select or clear the Wireless Reconcile checkbox. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information About backing up and restoring smartphone data, 134 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerryฎ Enterprise Server that supports this feature. For more information, contact your administrator. User Guide Synchronization 2561. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation. 3. If the Message Services field appears, set this field to the appropriate email account. 4. Press the key > Purge Deleted Items. About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. User Guide Synchronization 257Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions checkbox. 4. If necessary, change the Appearance field, Position field, and Font Scale field. 5. Press the key > Save. Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Related information Use grayscale or reverse contrast for the screen display, 174 Screen display, 171 Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. • To use grayscale for the screen display, change the Color Contrast field to Greyscale. • To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. User Guide Accessibility options 258Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the home screen, press the key. 2. Press the key > Options > In-call Settings. • To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click your Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. In the Name field, type the name of the contact alert. 4. In the Contacts field, type the name of the contact. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Related information Icons for sound and alert profiles, 118 User Guide Accessibility options 259Hearing aid mode Depending on your BlackBerryฎ smartphone model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the key. 2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 60 Phone options, 57 Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 0 User Guide Accessibility options 260Available voice commands Voice command Description "Call " Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. "Call " Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call work" to call the work number. "Call extension " Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. "Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level. "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 53 Typing accessibility options Change or delete a word substitution entry 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Highlight a word substitution entry. 4. Press the key. • To change the word substitution entry, click Edit. Change the entry. Press the key > Save. • To delete the word substitution entry, click Delete. User Guide Accessibility options 261Type text using the predictive input method When you are typing text, do any of the following: • To select the highlighted suggestion and start typing a new word, press the key on the keyboard. • To select the highlighted suggestion and continue typing, click the word. • To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. • To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice, change the Style field to Multitap. If the Multitap option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Reduced. • To set your smartphone to suggest spelling corrections as you type, change the Style field to Corrective. If the Corrective option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard. Change the Portrait Keyboard Type field to Full. 4. Press the key > Save. Related information I have no Advanced Style Options, 0 User Guide Accessibility options 262Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate function on a key, press the Arrow key. Press a key on the calculator. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. User Guide Calculator 263Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. DNS Domain Name System DSA Digital Signature Algorithm DSML Directory Service Markup Language User Guide Glossary 264DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerryWeb Desktop Manager. User Guide Glossary 265LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key User Guide Glossary 266A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol R-UIM Removable User Identity Module SAN subject alternative name SDN A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service, such as the current call forwarding status. SHA Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security User Guide Glossary 267Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security User Guide Glossary 268Legal notice ฉ2012 Research In Motion Limited. All rights reserved. BlackBerryฎ, RIMฎ, Research In Motionฎ, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet To Go, Slideshow To Go, and Word To Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerryฎ Device Software are copyright ฉ 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. 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Certain features outlined in this documentation require a minimum version of BlackBerryฎ Enterprise Server, BlackBerryฎ Desktop Software, and/or BlackBerryฎ Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations: 5,490,165 5,504,773 5,506,865 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu User Guide Legal notice 271Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution. • Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission. 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IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Torch 9850 smartphone model number: RDH71CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Torch 9860 smartphone model number: RDP71UW or RDQ71UW User Guide Legal notice 272 This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. 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